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| Collector I - P/T Getzville, NY |
Job Location:
Metro Area: |
Getzville, NY
NY - Buffalo |
Category: |
Collections
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Company Name: Bank Of America
Website:
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Apply: Submit Resume Now
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Job Description:
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Compensation Owned Job Description:
The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications.
Credit Origination Strategies/Credit Loss Strategies Job Posting Description (JPD):
As a Collector I you would be responsible for assisting Bank of America customers who are experiencing financial difficulties. You would be responsible for assisting customers through the outbound and inbound collections calling process which frequently requires guidance on non-routine situations. Your primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. You will contacts delinquent, charged-off or high-risk customers in order to secure payment and determine reason for delinquency on active mortgage loans or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. You may also be required to works an established list of accounts on an automated collections system and/or auto dialer. The Collector I will resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts as well as educate customers on account terms and alternate payment programs and methods.
Card Services Job Posting Description (JPD):
As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card and/or Consumer loan customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment arrangements to assist their current financial needs. The Collector will make outward contact attempts to customers who are delinquent on their payments to educate them on their account terms, secure payment and determine the reason for their delinquency on their consumer loans. The Collector will progress through various delinquency stages and work with customers that are extremely behind on their payments, negotiate full balance repayment and promote repayment programs or settlement plans. As a Collector you will manage an established book of accounts using an automated collections system and/or autodialing system.
Home Loans & Insurance/Home Retention Specialist (JPD):
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
This is a position in a very high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Bank of America's commitment to the mortgage industry is focused on continuous growth, increased teamwork and excellent customer service.
As the nation's largest mortgage lender and loan servicer, and the world's most trusted lender, Bank of America Home Loans embraces a commitment to responsible home lending.
Our every action is focused on Bringing Opportunity Home for those we serve, assisting new and existing customers in achieving their dreams of home ownership and preservation.
Join Bank of America Home Loans today, and use your skills and knowledge to start Bringing Opportunity Home - for customers, and for yourself!
www.bankofamerica.com/mortgagecareers
Qualifications
Credit Origination Strategies/Credit Loss Strategies Required Skills:
- Previous customer service experience
- Excellent communication skills
- Ability to understand and discuss personal and financial difficulties
- Ability to analyze and negotiate payment arrangements
- Demonstrated ability to work in a fast paced environment.
- Strong computer skills
Desired Skills:
- Previous Collection experience
- Desire to resolve customer issues a must
Card Services Required Skills:
- Excellent oral and written communication skills
- Strong negotiation skills
- Excellent organizational skills
- Ability to multi-task
- Must be able to work in teams
- Self-motivated and results-oriented
Home Loans & Insurance/Home Retention Specialist Required Skills:
- Computer skills - Ability to navigate multiple computer programs simultaneously
- At least six months of customer service experience
- The ability to communicate clearly and effectively
- Must be flexible and have the ability to shift priorities
- Strong customer service skills
- Must exhibit strong drive for results and success
Home Loans & Insurance/Home Retention Specialist Desired Skills:
- MS Office experience
- Call Center experience
- Collections experience
- Negotiation experience and the ability to arrive at agreements diplomatically
- Mortgage industry experience
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