Advance your career at Liberty Mutual - A Fortune 100 Company!

Start your career at Liberty Mutual as a Customer Service Representative (CSR) in our Call Center's Gold division.  As a CSR, Gold you'll provide exceptional service to our agents' customers by working as an extension of our independent agents' offices for our Safeco products and Agency Markets services.  It's a great place to gain new credentials, explore the insurance industry in a very meaningful way and launch your career at Liberty Mutual! 

This position is in our Indianapolis, IN location.

Responsibilities:

• Answer inbound customer calls providing timely and accurate guidance and service to policy holders and agents
• Close auto and homeowners sales from leads generated from mail campaigns and Account Executives endorsements
• Put your consultative skills to work by identifying and analyzing customer needs to ensure high customer satisfaction, growth and retention of business
• Counsel prospects and policyholders on coverage's, limits, and regulations. Develop quotes based upon acquired risk information
• Uses sales and selling techniques such as securing critical risk information, identifying and overcoming objections, solving prospect or policyholder problems, generating interest asking for the sale and conducting follow-up to convert leads to sales
• Responsible for all other aspects of selling, i.e., outbound calls, follow ups

Required Skills:

Qualifications:

Qualified candidates will possess an Associate's degree or 6-12+ months relevant work experience.  Previous customer service experience in a call center is strongly preferred to demonstrate prior track record in qualifying and meeting customer needs. 

The selected candidate must be able to work any shift between the hours of 8:00 a.m. to 9:00 p.m. Monday through Saturday, including some holidays and split days off.

You must be able to commit to 12-week training schedule starting on October 10, 2010.  Relocation is not provided with this position.

To be successful, candidates will need:

• Exceptional customer service skills and focus
• A high level of proficiency and experience in a Windows based environment
• Ability to learn and apply new information quickly and to interpret insurance needs and offer appropriate solutions to customers
• Ability to easily multi-task
• Strong listening and communication skills and the ability to use influencing skills
• Ability to type at 25 words per minute in accuracy and speed is required
• Successfully pass the Property & Casualty licensing exam following company provided licensing training

If you are an individual who has a passion for customer service and wants to positively impact others, apply now!

Benefits:

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K and Company paid pension plan
• Medical coverage
• Dental coverage
• Paid time-off
• Pay-for-Performance
• Discounts on automobile and homeowner's insurance
• Discount fitness memberships
• Flexible spending accounts
• Tuition reimbursement
• Vision care coverage
• Work/Life resources
• Credit Union membership
• Employee and Dependent life insurance
• Disability insurance
• Long-term care insurance 

Overview:

We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success. 

We believe our employees take pride in knowing that they help people live safer more secure lives everyday. 

Responsibility. What's your policy?