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| AT&T Bilingual Telecommunications Relay Associate New Castle PA |
Job Location:
Metro Area: |
New Castle, PA
PA - Pittsburgh |
Category: |
Customer Service
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Company Name: AT&T
Website:
Click to Visit
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Apply: Submit Resume Now
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Job Description:
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LOOKING FOR A COMPANY THAT VALUES YOUR SKILLS?
A job with AT&T as a Telecommunications Relay Associate can provide you with exactly that!
Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.
Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!
Our Telecommunications Relay Associates are responsible for relaying telephone calls or messages from non-TDD parties to TDD users by functions described below in our high paced Relay Call Center.
What you'll do as an AT&T Telecommunications Relay Associate:
- Relay written and verbal messages between deaf, hard of hearing and speech impaired customers and hearing parties
- Receive calls via CRT or similar device from Speech/Hearing Impaired Users (Telecommunications Device for the deaf or TDD users)
- Acknowledge call and communicate with TDD user via CRT or other terminal
- Relay telephone calls or messages from TDD user to non-TDD party by translating written message into verbal form; translate verbal response of Non-TDD user to written form via TDD; continue to pass information until conversation is complete
- Prepare billing records that will be used for billing purposes
- Relay telephone calls or message
Our Telecommunications Relay Associate must be able to:
- Fluently speak and write in Spanish and English
- Complete on-the-job and/or classroom training as required to remain on the job
- Be willing and able to work a flexible schedule including evenings, weekends, holidays and split shifts if necessary
- Work in a call center environment on a computer with a headset for extended periods of time
- Data entry and problem solving skills
- Basic computer skills
- Obtain satisfactory results from a background/employment history investigation and drug screening
- Ability to obtain the regulatory requirements of typing 60 wpm and maintain this requirement yearly on the auditory typing exam
- Qualify on pre-employment screening:
Oral Typing Skills Test (OTST)
Telephone Ability Battery (TAB)
Oral Proficiency Interview - Spanish (OPI)
Test study guides can be found at www.att.jobs/tips
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Requisition Number: 1021066
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