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Our Customer Service Associates are primarily responsible for answering in-bound calls from participants of our Defined Contribution (e.g. 401(k), 403(b), 457) and/or Defined Benefit plans. These individuals help answer retirement related questions; educate participants on rules/regulations of the plan(s); and assist in processing transactions. This position does not involve sales. Our customer service associates are the valuable front line of our business and gain the career experience, which is valued by other areas of the organization. We are looking for people who will bring much more to the position than just a voice on the other end of the phone. Our representatives are very customer-focused and work well under pressure. They gain thorough knowledge of the financial services industry, a solid understanding of the retirement products we service, learn various administrative PC systems, process certain financial transactions, and become well versed in processing requirements.
Position will start on Monday, October 11, 2010.
Working hours are Noon - 8:00 p.m., Monday - Friday
Following the extensive paid training program our associates normally experience a 6-month learning curve. Our associates participate in a detailed and an on-going call coaching program, which elevates their ability to service the customer in the manor the customer prefers. A successful associate applies the performance feedback they receive and uses it to build their expertise and improve the service experience of our callers.
You will be required to obtain the Series 6 and 63 within the first 120 days of employment. We provide your study materials, paid training, and pay for these exams.
Prudential Financial has been recognized for excellence in many ways including being ranked in Business Week's Top 50 Performing Companies, Fortune Magazine's Top 50 places for minorities, and Working Mother's Top 10 employers for working mothers. Don't miss the opportunity to be part of our success and our plans for the future. We look forward to your response!
Prudential and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Required Skills: - College Degree preferred.
- Solid customer service experience required
- FINRA Series 6 and 63 required within 120 days of employment
- Excellent verbal and written communication skills
- Prior experience in a call center environment is a plus
- Prior experience in a financial services company is a plus
- Must be able to learn and retain a large amount of technical information in a relatively short period of time
- Must be receptive to detailed and frequent performance feedback
- Data entry skills and Window-based applications knowledge is required
- Proven record of dependability
- Ability to elicit a callers needs with speed and composure
- Active listening skills
- Ability to make educated, customer-focused decisions
- Ability to excel in a team environment as well as work well independently
- Organization and prioritization skills
Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.
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