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Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.
Medco, the world’s most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients.
In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortune’s World’s Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.
We are currently seeking Customer Service Representatives in our Dublin, Ohio Call Center.
Medco’s Customer Service Representatives enjoy a detailed paid training program which provides comprehensive tools to actively assist customers by phone. The expectations of this position are to “WOW” our customers with excellent service by handling inquiries and determine the proper course of action to completely satisfy the caller in the initial interaction.
This position would start July 26th, 2010.
After training, the regular schedule will be Monday -Saturday 3:30pm to midnight, with Sunday and one set day off during the week. During Training, hours will be 8:30 a.m.- 5:00 p.m., Monday through Friday (this will last 5-7 weeks). As business needs allow, these positions may, in the future, have potential for earlier hours. Medco also offers the potential to work at home.
Medco’s Customer Service Representatives enjoy competitive wages and excellent benefits including:
- A starting rate of $12.00 per hour, increasing to $13.00 per hour after 90 days of continuous employment
- Unlimited bonus potential based on performance! While our average bonus is approximately $200 per month, our top performers are earning $800-$1,000 per month in addition to their hourly wage!
- Generous paid time off available after 90 days plus 6 paid holidays per year
- Comprehensive Benefits package including health care coverage that begins the first of the month following the hire date (Medical, Dental, Vision, and Prescription Drug Plans), domestic partner benefits, a cash balance retirement plan, 401 (k)with company match
- Employee stock purchase plan with 15% discount
- 75% tuition reimbursement
- Growth and development opportunities; potential for promotional opportunities after 6 months
- Most importantly, recognition!
www.medco.com.
Qualifications:
- Minimum 1 year of high caliber customer service experience is required
- High School Diploma or GED
- Proficiency in Windows-based environment
- Excellent communication skills
- Stable work history
- Ability to maintain a high degree of professionalism
- Previous call center experience is preferred, but not required
Apply today and see how Medco is Making Medicine Smarter!
Visit our website at www.medcohealth.apply2jobs.com. In order to be considered, online submission is required referencing the Dublin Call Center location. No phone calls please.
We are an Equal Opportunity Employer, M/F/D/V
Candidates Must apply via our web site.
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