Job Description:
|
| |
POSITION PROFILE
Tu entusiasmo deberÃa ser expresado en todo lo que haces. Los asociados de U.S. Cellular trabajan felices y transmiten esos sentimientos positivos a sus clientes.
This is no ordinary call center. This is a U.S. CellularCustomer Care Center. A place where you get outstanding training, have a 1:12 ratio of coach to associates, work in a culture that encourages career growth, and experience success that is benchmarked by your ability to satisfy your customers.
Here, you'll want to have the basics like a high school diploma. We'll want to know that you've already shined brightly in customer care ? maybe in telecom, hospitality, or banking. Although it's not required, having worked in a sales or collections environment could also enhance your ability to serve our customers. We'll also want to know that your bi-lingual skills will serve our Spanish speaking customer base effectively.
Above all, you want to make people happy. Plus, you're looking for a situation where you feel empowered and can "do the right thing" for your customer. Just being there for your customers' changing needs is important, so you need to be open and flexible in scheduling your time around their needs. Count on us for the rewards, recognition, and teamwork that make U.S. Cellular a place where people love coming to work.
U.S. Cellular is a drug-free workplace and committed to diversity and inclusion.
Qualifications QUALIFICATIONS
- High school diploma or state equivalency certification required; college degree preferred.
- Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.
- Cellular experience preferred.
- Experience with Windows-based PCs including general office software knowledge required.
- Ability to remain flexible and adaptable in a fast-paced environment required.
- Effective organizational and interpersonal skills required.
- Must be available to work a flexible schedule with evenings and weekends.
- Must be fluent in Spanish and English.
|
|
|
