Job Description:
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Description
Marketing Research & Business Processing Group
Survey Operations
Plattsburgh, New York
About ICF International
ICF International (NASDAQ:ICFI) partners with government and commercial clients to deliver professional services and technology solutions in the energy and climate change; environment and infrastructure; health, human services, and social programs; and homeland security and defense markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from research and analysis through implementation and improvement. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 3,500 employees serve these clients worldwide. ICF's Web site is www.icfi.com.
ICF Macro, an ICF International Company, is a professional services firm offering high quality research, management consulting and information technology services supporting business and government.
Job Description:
The primary focus of the CATI Research Call-Center Assistant Data Collections Manager will be on supervising the activities of Shift Supervisors and Telephone Interviewers. Other duties include training and motivating staff and a variety of other research call center management activities.
Qualifications
Basic Qualifications:
Hands-on supervisory experience; experience in a research, call center environment highly desired
Strong interpersonal, organizational and anlaytic/problem solving skills
Familiarity/affinity with computers
Preferred Skills/Experience:
Proficient MS Office user
Basic proficiency with analytic techniques
Ability to communicate effectively with diverse constituents
Ability to effectively lead in a team environment
Survey research experience in a for-profit consulting work environment
Experience conducting large, primary data collection survey research utilizing CATI technology
ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.
ICF International is an Equal Opportunity and Affirmative Action Employer - M/F/D/V
For a listing of other career opportunities at ICF, please visit our Career Center at www.icfi.com/careers/
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