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| Spanish Bilingual Research Interviewer |
Job Location:
Metro Area: |
Dunedin, FL
FL - Tampa |
Category: |
Customer Service
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Company Name: The Nielsen Company
| Address: |
1659 Virginia St.
Dunedin , FL 34698
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Website:
Click to Visit
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Contact Name: Jennifer McDonnell
Phone: 727 738 7100 Ex 6414
Apply: Submit Resume Now
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Job Description:
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The Research Interviewer position at The Nielsen Company Call Center is one of company representation. Each Research Interviewer is responsible for requesting assistance from household members in compiling our world famous Television Ratings. We randomly phone homes throughout the country regarding any one of our many market research surveys, including TV and Radio Ratings. If you are self motivated, believe in advancement through performance and take pride in your work, we want to talk to you!
Principle Accountabilities of a Research Interviewer:
• Enlists household cooperation in participating in TV, Radio or other client-specific studies.
• Persuades reluctant respondents to participate
• Answers respondents’ questions about the company, diary procedures, etc.
• Practices good customer service techniques at all times
• Places call to telephone numbers in sample selected for client-specific studies
• Maintains confidentiality of procedures, scripts and respondent information at all times
• Makes decisions regarding appropriate disposition of each call handled
• Responsible for accurate coding of respondent answers
• Follows strict guidelines for obtaining consistently unbiased raw data
• Must meet Call Center standards with respect to Accepts, Refusals, Completes, After Call Work, Pause Time and other standards set by Call Center management
• Must probe and clarify respondent answers when required by study rules
• Must build rapport with respondents over the phone in a very short time
• High School Diploma or GED or equivalent work experience required
• 1-2 years of Call Center/Customer Service/Retail experience required
• Excellent reading and communication skills required
• Clear speaking voice required
• Ability to type at least 15 wpm required
• Telesales/Telemarketing a plus
• Excellent PC skills/Navigating in a Windows environment required
• Fluent in English & Spanish: must be able to converse, persuade, read and write in both languages
• PM Weeknight shifts with SAT or SUN required
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