The Transaction Processing Specialist will be responsible for processing eMoney Transfer Same Day Service, Express Pay Service and Economy Service transactions. The incumbent will use EOC prescribed decisioning tools and methodologies to approve or decline transactions which are systematically routed to a queue for manual review. This person will also perform as a back up for CSR duties as needed; responding to customer inquires via phone / email.

Specific responsibilities include:
• Processing eMoney Transfer Same Day Service, Express Pay Service and Economy Service transactions which will include handling customer phone calls related to pending transactions. Monitor consumer transaction activity for fraudulent activity including; identity theft, account take over, friendly fraud, and other potential risks. • Perform CSR duties as needed which includes responding to inquiries and resolving problems via phone and email, review and authenticate identity documentation. • Partner with other functional areas of the Electronic Operations Center, including Transaction Security, Financial Services and Systems Administration to ensure continuity of departmental goals and objectives. • Escalate issues to management and other functional areas as necessary regarding changes/updates to policies, upgrades and customer care issues. • Provides analysis and feedback on consumer behavior requested from senior management. Make recommendations for system and processes to increase efficiencies and enhance customer service.

Skills and Experience Required:
• The ability to model the Corporate Values of Respect, Courage, Passion, Teamwork and Integrity. (required) • Previous experience making real time fraud avoidance decisions related to phishing, payments and identity authentication. (highly preferred) • Strong working knowledge of MoneyGram's e-Money transfer policies, processes and procedures. (highly preferred) • A minimum of 2 years of problem resolution oriented customer support. (required) • High school diploma or GED. (required) Post-secondary degree or course work. (desired) • Previous experience in electronic payment or e-commerce processing. (preferred) • Knowledge of credit card and card not present transaction security processes (preferred) • Proven experience demonstrating leadership abilities, i.e. team lead or project leader. (desired) • Ability to work independently and with minimal supervision (required) • Strong written, verbal and interpersonal communication skills (required) • Ability to drive change, innovative outlook and problem analysis skills. (required) • Proficient keyboarding, PC, and Microsoft Word. (required) • Proficient MS Excel skills. (desired)

Special Considerations:
• The Electronic Operations Center provides customer support from 6:00 a.m. to 11:30 p.m. Monday through Sunday. Incumbents may be asked to work varying shifts or overtime as business needs dictate. • This position requires the ability to work in a fast-paced, dynamic work environment. (required) • Ability to sit 8 hours a day. (required)

Please visit us at MoneyGram Careers to apply. Reference ID# 4441-10.

Candidates Must apply via our web site.