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| Customer Service/Sales Call Center Supervisor |
Job Location:
Metro Area: |
Hollywood, CA
CA - Los Angeles |
Category: |
Call Center Operations
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Company Name: Outlook Amusements
| Address: |
6725 Sunset Blvd, Ste 500
Los Angeles, CA 90028
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Website:
Click to Visit
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Contact Name: Melissa Arvanitaki
Phone: 323 960 1500
Fax: 323 960 1599
Apply: Submit Resume Now
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Job Description:
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Located in the heart of Hollywood, California Psychics is the nation’s premiere live psychic and astrology network, and leading publisher of horoscope and astrological content. California Psychics is dedicated to being a positive force in people's lives. The company is highly profitable, entrepreneurial and dynamic. We foster an inclusive and creative work environment where innovative ideas are the driving force. For corporate information please visit our website at www.outlookamusements.com. For product information please visit www.californiapsychics.com.
We are looking to hire a self-motivated, dynamic, and detail oriented individual to lead our Customer Service/Sales Department on the following shifts:
Monday: 4:30pm – 1:00am
Tuesday: off
Wednesday: off
Thursday: 4:30pm – 1:00am
Friday: 4:30pm – 1:00am
Saturday: 4:30pm – 1:00am
Sunday: 4:30pm – 1:00am
If you’d like to put your call center experience to use for a company that truly values Customer Service and its Customer Service/Sales Representatives then you have found the right place! There is no one more important in our company than our Customer Service/Sales Representatives.
This is a unique opportunity to be involved in a fast, growing, profitable, and entrepreneurial environment where your efforts will have a direct and immediate impact on the success of the company. If you’re looking for a casual environment with a company selling a fun product – this is it!
In this position, you will report to the Sr. Manager of Customer Service, working with a team of Customer Service/Sales Supervisors to manage our Customer Service/Sales Representatives. The Customer Service/Sales Supervisor also works closely with the Training and Quality group to roll out new products and services, as well as assisting in the monitoring and mentoring of our agents.
Key Qualities:
1. A mature and effective leader who is comfortable managing a staff of Customer Service/Sales Representatives
2. An individual with a strong sense of urgency who is able to prioritize to ensure that their primary responsibilities are achieved, while never losing sight of providing premier customer service.
3. Someone who is technically savvy and comfortable working with and learning new applications and telephony systems.
Responsibilities:
• Manage Customer Service/Sales team’s sales performance
• Perform supervisory duties including assigning and monitoring progress of assignments, supervising staff performance, completing performance appraisals
• Handle escalated issues in a professional manner
• Motivate and support staff, maintaining positive morale within the unit
• Respond to customer requests, requirements and needs with a service attitude
• Evaluate existing workflow and developing processes for added department efficiencies
• Provide staff training and coaching to ensure consistency in work performed
• Maintain staff productivity based on established metrics
• Complete assigned reports, tasks, and ad-hoc projects in a timely manner as requested
• Escalate technical issues appropriately, using individual judgment and established procedures
Requirements:
• Bachelor’s Degree
• 2-3 years of supervisory experience within a customer service/sales environment
• 5+ years of call center experience
• Intermediate knowledge of Excel, Word, and Outlook
• Excellent communication skills, including written, verbal, and interpersonal
• Ability to multi-task and interface with all levels of staff.
We offer a casual fun environment with competitive salary and !!GREAT!! benefits.
• 100% Employer paid plans for staff members including:
o Medical, Dental, Vision and Prescription Coverage
o Life and Accidental Death & Dismemberment
o Long Term Disability
• Flex 125 Cafeteria Plan
o Pre-Tax Contributions
o Medical Reimbursement (Employer contributes $650 to Account)
o Dependent Care Spending Account Reimbursement
• Retirement – 401K Program (Employer match program included)
• Paid Bereavement
• Paid Adoption / Baby Care Leave
• Paid Holidays, Vacation and Sick Time
• Paid Parking
• Commute Reimbursements
• Free Psychic Readings
Salary: Based on prior work history
If interested, please apply at http://outlookamusements.com/career-opportunities/jobs/customer-servicesales-supervisor-10156/ or email your resume to resumes@outlookamusements.com
Thank you!
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