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Other Call Center Resources in Your Area
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EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and ...
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TransFirst ePayment Services
TransFirst ePayment Services has been a leading provider of merchant account establishment and complete credit card, electronic check and ACH payment processing services for almost twenty years. We offer fast and secure ...
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Vision-X Inc.
VXI is uniquely positioned with wholly-owned call centers in the US, China and the Philippines so you are always dealing with an American company. VXI was recently ranked the 19th largest International call center by CIS ...
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Vision-X Inc.
VXI contact centers support major B-to-B Customer Care, Acquisition, and Retention campaigns across industries. With offices in the US, China, and the Philippines, VXI has over 2300 seats worldwide and growing strong. Supporting ...
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Vision-X Inc.
VXI's Inbound and Outbound contact centers support Customer Service and Sales solutions. With offices across the US, China, and the Philippines, VXI now has over 2300 seats worldwide and is still growing strong. Supporting 25+ ...
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CallCenterJobs.com
CallCenterJobs.com is a leading “niche” employment resource for experienced Call Center and Customer Service professionals. CallCenterJobs.com boasts the largest collection of QUALITY job openings in the industry and is the ...
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Contactual, Inc.
Contactual OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ...
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Voxeo IVR
Voxeo dramatically reduces the cost of common calls to and from any enterprise with voice powered, XML driven Interactive Voice Response (IVR) solutions - including Voxeo VoiceCenter IVR platforms, Voxeo VoiceCenter IVR hosting, ...
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Advanced Marketing Solutions
AMS is a North American contact center which is uniquely focused on supporting clients with high value products and services. Advanced Marketing Solutions provides inbound response management for prospects and customers, ...
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ChaseData Corp.
ChaseData Corporation is a leading supplier of predictive dialing software/hardware solutions. Chase Data's goal is to deliver a new level of service and support for our line of predictive dialing and auto-dialer products. The ...
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ICMI
This recent study provides you with insight and key data on agent staffing and retention practices and policies within 186 small, medium and large U.S. call centers. In addition to the detailed findings, charts and tables ...
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DialResults VoIP CTI Predictive Dialer & PBX 's
Affordable VoIP web based FTC Compliant CTI Multi Media call center software and predictive dialer solutions. We offer features like voice reconigtion, PBX Intergration and pbx's for you business, Skill based routing, branch ...
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Contactual, Inc.
Contactual OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ...
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DialResults VoIP CTI Predictive Dialer & PBX 's
FTC Compliant, affordable Multi-Media call center software that offer featues like predictive or power dialing, skills based routing, IVR, ACD, PBX intergration, robust scripting tool, real time graphical reports, digital call ...
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EmployeeAnswers
conducts Employee Assessments to provide companies with an independent analysis of their management team in a specific call center. Behavioral testing is used to identify the strengths and weaknesses of ALL Supervisors and ...
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Pacific ConneXion
Pacific ConneXion is an offshore outsourcer of both inbound and outbound call center support solutions. Outsourcing with Pacific Connexion is a cost effective alternative to on-shore or near-shore services due to its ...
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Marlin Logistics and ContactNet
Marlin Logistics and ContactNet has taken Customer Relationship Management to a whole new level that offers high tech support with a high touch approach. Supported by our state-of-the-art management technologies and highly ...
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24-7intouch
24-7 INtouch is your source for outsourced call center services! With over 30 years of experience, 24-7 INtouch is an award-winning leader in call center services and live online customer support solutions. Specializing in ...
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LeadMaster
- offers the ultimate closed loop CRM solution. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes both results and revenue. Collect valuable data from every touch point – ...
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U.S.Infotel
Software handles online submissions and entries by your end users or help desk agents while the web based “Contact Manager” provides traditional phone, and online, multilingual customer support. Extensive Managerial features ...
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ICMI
Managing by the numbers is critical to call center success. Although most call center technology produces reams of quantitative reports, there is a relatively small subset of data that call center managers should rely upon: Key ...
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U.S.Infotel
Will Generate more leads or contact more people utilizing our predictive CTI dialer engine. Our Software systems include Automatic Call Distribution, VoIP, Interactive Voice Response, and a full range of call center management ...
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UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, ...
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eGain Communications
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as: *Provide agents with knowledge-based productivity tools *Web-enable call centers by ...
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eGain Communications
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service ...
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eGain Communications
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service ...
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Stratasoft, Inc.
Award winning, industry leading predictive, preview and progressive dialers with all the essential functionality required by today's most demanding call centers. ...
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Stratasoft, Inc.
Industry leading hosted or on-site VoIP, ASP and home/remote agent solutions from Stratasoft. Features include: Inbound: ACD, IVR, Intelligent routing, SLA performance. Outbound: Predictive, Preview, Progressive and Automated ...
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TeleDevelopment Services, Inc.
Founded in 1991, TeleDevelopment Services supports hundreds of contact centers with over 50 years of collected experience with consulting, training, offshore and management recruiting services globally. Contact TDS to learn how ...
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USA Digital Comm Inc
USA Digital: High Volume Long Distance T1 DS3 - One of the largest US suppliers of call center long distance services -international and domestic plans. Low rate T1- DS3, Dedicated outbound with 6 second minimum, followed by ...
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Eden Corporation
Eden Help Desk is fully Internet-enabled for both internal and external call centers & IT Help desks. Open/close tickets through a browser or palm-held device. Speed turn-around time. End users access via web, ticket progress ...
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Connections Magazine
is the premier magazine for the Outsource Call Center and Teleservices Industry. Subscriptions are sent free to qualified individuals in the United States. Visit our website to sign up or read are article archive and ...
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AnswerStat magazine
is the premier informational source for Healthcare and Medical related Call Centers, including hospital call centers, medical answering services, telephone triage, physician referral, and medical insurance call centers. ...
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Entry Software Corporation
TeamHeadquarters is a collaborative, browser-based software application combining project portfolio management (PPM) with help desk and document management in one seamless application. This powerful combination enables workgroups ...
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FacetCorp
FacetPhone is an IP-PBX that completely integrates the company phone system with the user’s desktop computer. FacetPhone will produce immediate benefits through better customer service, higher productivity, and lower ...
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DialResults VoIP CTI Predictive Dialer & PBX 's
By having our VoIP Predictive Dialer utilize main stream technologies, and open platform architectures, DialResults® CTI and contact center software can be customized to fit your company's needs now and in the future. If you have ...
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Technology Sales Leads
Based in Ireland and Boston, TSL provides multilingual telemarketing, telesales, lead generation and sales productivity services to B2B technology companies. TSL is the European telesales operation and pipeline creation team for ...
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UCN
Whether you are a small business with 5 customer service agents, or a large business with 1500, inContact® from UCN can help improve your customer contact experience. As a hosted service, we bill by-the-month and are scaleable up ...
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Edge Teleservices, Inc.
Since 1985, Edge Teleservices, Inc. has offered quality and dependable telemarketing services to a wide range of satisfied clients. Our flexibility and quick response to clients' changing needs have set us apart in the ...
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M. E. R. - McDaniel Executive Recruiters
The success of M.E.R. Inc. is based on our focus - we are dedicated recruiters of the call center industry and our clients represent all major industries. We specialize in placement from middle management to the highest senior ...
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help IT data cleansing
helpIT systems provide a complete data bureau service for data cleansing, suppression and enhancement, utilising our own industry-leading software, the matchIT suite. Our expert techniques and reliable service have been proven ...
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Rhombus Technologies
Business Process Outsourcing to Rhombus will allow you to save money in your backoffice operations in a big way. State of the Art infrastructure with both Inbound and Outbound Contact Center, predictive Dialer, Call Logs, Call ...
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iSKY
If you're looking for an outsourced services provider who can truly represent your brand the way you would, iSKY is the right choice for you. ...
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VoiceShot Virtual PBX
VoiceShot includes a powerful set of value added services including an auto attendant, virtual pbx, easy online management, unlimited menu options, extensions and voice mail. Powerful call transfer, real time caller key press ...
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TelemarketingConsultant.com
Telemarketing Consultants team of telemarketing professionals offering over 50 years of combined industry experience work with you to custom design an outbound telemarketing or inbound call center services application to your ...
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CustomerLink
CustomerLink provides comprehensive call center solutions to the energy, health care, publishing, and manufacturing industry, and many other industries across the nation. Representing fortune 500 companies and respected industry ...
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HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, ...
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HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, ...
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HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, ...
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Cleave Global e-Services Ltd.
Ranked as one of India’s top Call Center / BPO by D & B. 24x7 Customer care, Technical Helpdesk, Order booking, Telemarketing and Lead Generation, Collection calls, Telephone Surveys, Back Office, Billing & Coding and Data Entry. ...
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L&S TeleServices
L&S TeleServices has created a call center environment where Clients having modest needs operate effortlessly and complex applications simply flourish. But in the end, it’s all about the customer. We select companies who fit ...
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TouchStar Software
TouchStar is a world class communications solutions provider of call center systems, hosted call center systems, predictive dialer, IP PBX phone systems; telecom services, automated voice messaging systems, and many other ...
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24-7intouch
24-7 INtouch is your source for outsourced call center services! With over 30 years of experience, 24-7 INtouch is an award-winning leader in call center services and live online customer support solutions. Specializing in ...
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Miratel Solutions Inc
Miratel is a North American based inbound/outbound call centre, eCommerce and mail house established in 2000 on a foundation of proven experience and accountability. We are seasoned in effective project management and highly ...
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DialResults VoIP CTI Predictive Dialer & PBX 's
If your contact center operation is four seats or 250+ seats, our IP enabled predictive dialer system scales easily with minimal cost or upgrades to adapt to your company's growth requirements. Thanks to careful design of open ...
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24-7intouch
24-7 INtouch is your source for outsourced call center services! With over 30 years of experience, 24-7 INtouch is an award-winning leader in call center services and live online customer support solutions. Specializing in ...
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Star Processing
Star Processing is a full service payment provider. Star can provide for direct marketing merchants, servicing the mail order, direct response television, catalog and multi-level marketing industries.We can help with credit card, ...
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Pacific ConneXion
Pacific ConneXion is a Limited Liability Company (LLC) engaged in the business of Offshore Outsourcing. We specialize in Customer Contact and Call Center Services. Through our offshore customer contact center, we are able to ...
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BenchmarkPortal
Whether you're looking to benchmark your center's performance against your competitor's, improve agent and customer satisfaction levels, or increase operational efficiency and effectiveness, you've found THE SOURCE. ...
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VanillaSoft Inc.
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect ...
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M. E. R. - McDaniel Executive Recruiters
We provide services to in-house call centers and competitive companies in the outsource call center, call center equipment and CRM industries. Through our network of call center professional associates, M.E.R. offers the ...
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iSKY
If you're looking for an outsourced services provider who can truly represent your brand the way you would, iSKY is the right choice for you. We add value through web reporting and analytics to continually improve results. ...
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TechTeam
Tech Team delivers managed world-class global sourced customer support center outsource solutions to rapidly growing enterprises. ONVAIO helps you grow your business by augmenting your inside technical support organization, ...
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Data-Tel Info Solutions
Data-Tel Info Solutions' vision is to be the most cost effective worldwide provider of contact center software and technology solutions. We will continue to provide innovative products and contact center solutions that exceed our ...
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Data-Tel Info Solutions
Data-Tel Info Solutions' vision is to be the most cost effective worldwide provider of contact center software and technology solutions. We will continue to provide innovative products and solutions that exceed our customers' ...
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Data-Tel Info Solutions
Data-Tel Info Solutions' vision is to be the most cost effective worldwide provider of contact center software and technology solutions. We will continue to provide innovative products and solutions that exceed our customers' ...
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The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology. Expertise in all verticals; best ...
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Melissa Data Corp.
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and merge/purge solutions. The company also offers local API and a 24/7 on-demand Web service that ...
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Melissa Data Corp.
Need mailing lists? Melissa Data offers the most accurate lists at the lowest prices, guaranteed. Now you can buy our new movers/homeowners, targeted business and consumer lists online in minutes, 24/7. Build your own lists from ...
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Envision Telephony, Inc.
Envision is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable companies to consistently deliver ...
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QAS
QAS software minimizes the time needed to enter a valid and standardized address. Along with improving address quality overall, this approach leads to higher service levels, shorter call times, and fewer abandoned calls. The ...
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Grindstone Inc.
Grindstone, Inc. is a telecommuting B2B telemarketing firm specializing in Sales, Appointment Setting, and Lead Generation. We look for highly qualified, dependable, mature, and experienced applicants with at least 3 years of ...
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Good Leads®
Good Leads provides outsourced business development services for companies that target executive level decision makers in technology-centric markets. Our no risk guarantee allows clients to attain a measurable return on ...
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Centris Information Services
We value our relationships and take our commitments to heart. We want our partners to be proud of us and want them to talk about us to their friends. We know that mutual respect goes a long way in this world. We know the value of ...
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Tooty Inc.
We have a track record of saving and making our customers money! We work with you to set up scripting and specific guidelines for each type of sales opportunity. Blending soft skills such as voice and polite wording with ...
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The Phone Coach
The Phone Coach provides customized phone training to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. Services include customized training ...
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The Phone Coach
The Phone Coach provides customized phone training to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. Services include customized training ...
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Cincom Systems
Synchrony combines all of the functionality you would expect in a strong contact center offering plus the operation efficiency of a unified, intelligent agent desktop. The desktop is a powerful tool that brings all of the ...
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Multienlace
Contact Center solutions provider specializing in the US Hispanic Market. Enabling companies to have a higher return on investment in customer care and customer acquisition. Our bilingual and bicultural personnel knows that it ...
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Multienlace
Contact Center solutions provider specializing in the US Hispanic Market. Enabling companies to have a higher return on investment in customer care and customer acquisition. Our bilingual and bicultural personnel knows that it ...
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performanceAgents
Our unique approach rests in behavioral analysis of internal top performers in order to identify their composite best practices and facilitate rapid knowledge transfer to under and average performers, and new hires. We align your ...
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performanceAgents
Outsourcers are traditionally operational experts – not human performance experts. Our outsourcing business model successfully marries the operational expertise of existing call center outsourcing partners, with our expert human ...
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ORION Marketing Group, Inc.
ORION Marketing Group is a leading provider of inbound, outbound and live web chat services. For over 12 years, we have successfully completed hundreds of client engagements in the Financial, Pharmaceutical, Internet, and ...
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ORION Marketing Group, Inc.
ORION Marketing Group is a leading provider of inbound, outbound and live web chat services. We have successfully completed hundreds of client engagements in the Financial, Pharmaceutical, Internet, and Telecommunications ...
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ORION Marketing Group, Inc.
ORION Marketing Group is a leading provider of inbound, outbound and live web chat services. For over 12 years, we have successfully completed hundreds of client engagements in the Financial, Pharmaceutical, Internet, and ...
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ORION Marketing Group, Inc.
ORION Marketing Group is a leading provider of inbound, outbound and live web chat services. We have successfully completed hundreds of client engagements in the Financial, Pharmaceutical, Internet, and Telecommunications ...
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SalesBuzz.com
SalesBuzz.com is an online e-learning telesales training company. Professional phone sales training done online 24/7 with access to live sales training webinars. Order online and start training ASAP. ...
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Technology for Business, Corp.
TFB is a leading developer of Contact Center and telephony applications that leverage and extend your existing ACD. From intelligent routing, reporting, and monitoring, to self-service IVR and agent desktop automation, TFB offers ...
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InSO International Call Center
We are headquartered in Los Angeles with our call center in India. We serve clients across a spectrum of industries through accurate insight, and demonstrated abilities. We provide results-driven call center services for numerous ...
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Strategic Contact
Strategic Contact is an independent consulting firm that provides unbiased, objective perspectives based on its deep experience with operations, organizations, processes and technologies. With experience at contact centers large ...
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BrandonWayne Group
The BrandonWayne Group's Call Center Response® programs and services include: Direct Hire Recruitment Programs Executive & Management Recruitment Bi-lingual & At-Home Agent Recruitment Recruitment Process Outsourcing 24/7 ...
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OneWorld Connections, Inc.
OneWorld Connections is a 330-seat customer interfacing facility providing comprehensive solutions for inbound, outbound, and live chat support and email response services 24 hours a day, 7 days a week. At OneWorld, we guarantee ...
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OneWorld Connections, Inc.
is a 330-seat customer interfacing facility providing comprehensive solutions for inbound, outbound, and live chat support and email response services 24 hours a day, 7 days a week. At OneWorld, we guarantee our clients the ...
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Lieber & Associates
Consultants improving contact /call center management, staff, metrics and technology. Lieber & Associates advises clients on customer service, inbound sales and B2B outbound telesales.The firm integrates call centers with the ...
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SafeSoft Solutions
Hosted affordable outbound system with a high ROI for call centers of all sizes. Our VoIP predictive dialers enhance marketing and collections productivity. Hosting saves your company money and eliminates technical administration ...
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SafeSoft Solutions
We host outbound solutions with a high ROI VoIP predictive dialer. System enhances productivity for call centers of all sizes. Let us host your software needs to save your company money and reduce time spent on technical issues. ...
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Contact Center Pipeline
Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center management. Each issue contains informative articles, case studies, best practices, research and coverage of ...
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Crimsonet Technologies, Inc.
Crimsonet is a one-stop-shop for implementing call center IVR (Interactive Voice Response) and voice recognition projects. We assist you with the initial IVR planning and ensure you get the highest possible ROI from your voice ...
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D Lyons
Company specific customized training and leadership programs designed to build average into star performance, good into excellent. Bring new hires to profitability quickly, reduce turnover and 'burn out' in your stars. On-line or ...
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TigerTel Communications Inc.
TigerTel provides award-winning, outsourced call center and contact management services North America Wide. By providing 12 call center facilities in communities coast to coast, TigerTel's clients benefit from the efficiencies of ...
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Miratel Solutions Inc
Miratel is a 24/7, North American based inbound/outbound call centre, eCommerce and mail house established in 2000 on a foundation of proven experience and accountability. We are seasoned in effective project management and ...
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Wasp Barcode
Wasp Barcode is a leading provider of easy to use web based IT help desk software and knowledge base solutions. Wasp’s help desk software and knowledge base software provides web self-support & customer support for knowledge ...
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DialResults VoIP CTI Predictive Dialer & PBX 's
DialResults now offers a complete VoIP call center CRM solution. Predictive dialers, pbx software with enhanced call center features CRM software. DialResults is a Microsoft .NET shop and a Microsoft certified business solution ...
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eti Sales Support
100 percent focused on New B2B Customer Acquisition and Retention. Increase sales, significantly impact profits, replaces lost customers. eti’s executive level Business Developers keep your Sales Pipeline filled with qualified ...
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eti Sales Support
-Highly reliable specialist outbound telemarketing resource for companies seeking outstanding performance and results. All the outbound operations and facilities you need. Customized solutions to resolve special problems. ...
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An-ser Services
provides a full line of inbound communications services to help accomplish your marketing and customer service objectives. We enable you to build a 24 by 7 partnership with your customers and other callers. Green Bay, WI. ...
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Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR ...
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Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR ...
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Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR ...
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ICMI
ICMI facilitates educational resources for the contact center industry ...
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Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR ...
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eti Sales Support
100 percent focused on New B2B Customer Acquisition and Retention. Increase sales, significantly impact profits, replaces lost customers. eti’s executive level Business Developers keep your Sales Pipeline filled with qualified ...
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Five9
$300 Predictive Dialer - VoIP - Five9 allows any business, on any budget, to have a world class Predictive Dialer system complete with call blending, IVR, Recording, monitoring, Reporting, CRM, Conferencing, and Chat - for one ...
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Education
Since 1996 EmployeeAnswers has helped call center professionals worldwide avoid bad hires, save thousands of dollars in training and administrative costs and increase their chances for success. Every candidate, job and workplace ...
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Education
Useful tools, papers, access to the Purdue University benchmark database, press releases, jobs, and more ...
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Cleave Global e-Services Ltd.
Ranked as one of India’s top Call Center / BPO by D & B. 24x7 Customer care, Technical Helpdesk, Order booking, Telemarketing and Lead Generation, Collection calls, Telephone Surveys, Back Office, Billing & Coding and Data Entry. ...
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VoiceShot Virtual PBX
here ...
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DialResults VoIP CTI Predictive Dialer & PBX 's
DialResults offers a contact center call or center VoIP CTI Multi Media predictive dialing solution in the MS SQL web enviroment,Remote agents & sites,also provides new VoIP PBX software for your business with predictive dialer ...
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Pacific ConneXion
Pacific ConneXion is an offshore outsourcer of both inbound and outbound call center support solutions. Outsourcing with Pacific Connexion is a cost effective alternative to on-shore or near-shore services due to its ...
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EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and create a benchmark for every position based on your BEST employees. Included are six ...
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Tefen Ltd.
has extensive experience in the creation and implementation of call center programs. Our clients use our unique operation consulting expertise to support a focused and effective process of designing, establishing, and/or ...
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Vision-X Inc.
Vision-X is the leading Multicultural Outsource Call Center with 2300 seats across the US, China, and the Philippines. We speak 25 languages and support it with in-language Recruiting, Training, and Quality Assurance, with ...
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Vision-X Inc.
VXI's Inbound and Outbound contact centers support Customer Service and Sales solutions. With offices across the US, China, and the Philippines, VXI now has over 2300 seats worldwide and is still growing strong. Supporting 25+ ...
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The Connection
The Connection® is an award-winning live operator call center service agency, repeatedly rated as one of the “Top 50” inbound service agencies in the country and MVP Quality Award winners. Open 24/7, 365 days/year, our fully ...
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Marlin Logistics and ContactNet
Marlin Logistics and ContactNet has taken Customer Relationship Management to a whole new level that offers high tech support with a high touch approach. Supported by our state-of-the-art management technologies and highly ...
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eglobalcall
Multilingual, multimodal contact center headquartered in the US and with agents in Asia. We support multiple channel types including voice, email, chat and web monitoring. We feature the latest technologies, customized by our ...
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