| Date |
Title |
Company |
Location |
| 02-07-12 |
Call Center Traffic/Workforce Manager - Green Bay, WI |
UnitedHealth Group |
Green Bay, WI |
| Position Description: Responsible for all scheduling, call volume monitoring and staffing adjustments for 450+ seat call center. Responsible for determining and communicating work schedules, resources for various call queues, call performance (Service Level and ASA) and Performance Guarantees. Works with site leaders to ensure adequate staff, contingency plans and consistent workflow monitoring. Primary Responsibilities: Manages and is accountable for professional more... |
| 02-01-12 |
Director of Workforce Management (90) |
Bencin & Associates |
WI - Milwaukee |
| Client desires a Director of Workforce Management to manage the scheduling and planning for over 1,000 CSRs at multiple call center sites. Salary $150-200k plus outstanding bonus, equity and benefits. Relo paid. Requirements: Must have managed scheduling and planning for multiple call center sites and over 1,000 CSRs. A college degree is required. Please reference position Director of Workforce Management (90) and email resume to resumes1@rlbencin.com more... |
| 01-24-12 |
Customer Service Representative - Green Bay, WI |
UnitedHealth Group |
Green Bay, WI |
| The Customer Service Representative is responsible for answering incoming calls from customers, members and agents while ensuring a high level of customer service and maximizing productivity. Responsibilities: Provide an excellent customer experience by quickly and accurately identifying and assessing individual consumer needs and taking appropriate action steps to satisfy those needs; inquiries may include: Handling customer material requests Identifying and communicating physician more... |
| 01-24-12 |
FACILITIES ASSIGNOR (307630-798) |
Frontier Communications |
Sun Prairie, WI |
| Perform facility assignment functions for service orders; assist outside plant employees with cable assignment and troubles; post Frontier applications and cable records; prepare and post line re-association and cut sheets; interact with other departments to attain company service objectives; be an active part of an overall team to provide the highest quality service to external and internal customers; use necessary systems to determine potential troubles as well as customer reported troubles more... |
| 01-23-12 |
Customer Service Rep I |
Northwestern Mutual |
Franklin, WI |
| Service Representatives are needed to fill call center positions. Classroom training is scheduled to begin May, 2012 at our Franklin campus. During the 2-3 months of classroom training, scheduled working hours will be 8:30 am - 5:00 pm. Upon completion of the classroom training, you will be assigned an 8 hour shift between 7:00 am and 6:10 pm. After approximately 10 months in the role, individuals who successfully perform job duties will continue as a call center professional with an more... |
| 01-23-12 |
Provider Installation Coordinator - Onalaska, WI |
UnitedHealth Group |
La Crosse, WI |
| Position Description: The Provider Service Representative is responsible for the installation and administration of assigned contracts, including, but not limited to: structure and billing set up, eligibility collection, database loading, and preparation of plan materials such as administrative documents and provider education materials. Provider Service Representative are also responsible for overall provider contract and amendment loading and processing using various databases. more... |
| 01-19-12 |
Resource Planning Specialist |
U.S. Cellular |
Madison, WI |
| Responsible for creating work schedules using the Workforce Planning forecasting / scheduling software. Monitors day-to-day department/center performance; alerts management to discrepancies or issues around changing service levels. Maintains schedules and conducts all shift processes. Coordinates with Telecom department for moves / adds / changes for associates. Monitors real-time performance. Alerts management to discrepancies or real-time changes in service levels. Establish and more... |
| 01-17-12 |
Customer Service Rep |
U.S. Cellular |
Waukesha, WI |
| This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by more... |
| 12-30-11 |
Call Center Customer Service Manager - Wausau, WI |
UnitedHealth Group |
Wausau, WI |
| Position Description: When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make more... |
| 12-09-11 |
Customer Service Representative (*Join us at our Open House! Sat, Feb 11th from 10am-2pm!*) - Wausau |
UnitedHealth Group |
Wausau, WI |
| Join us at our Open House! Saturday, February 11th from 10am-2pm @ the UnitedHealth Group office 115 W. Wausau Ave Wausau, WI 54401 Come meet with our recruitment and management teams to discuss this exciting opportunity in Wausau! The Customer Service Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsibilities: Respond to complex customer calls Resolve more... |
| 11-23-11 |
Call Center Supervisor |
Pitney Bowes |
Neenah, WI |
| Pitney Bowes Mailing Systems is looking to enhance our Neenah Call Center with a Call Center Superivosr. The Call Center Supervisor is responsible for managing a team of non-exempt Inbound Billing Associates. The Supervisor will measure and seek to continuously improve the skills and performance of the team, while providing quality service to both internal and external customers. Position responsibilities include: Responsible for managing the work load for call center department more... |
