| Date |
Title |
Company |
Location |
| 03-11-10 |
Fraud Analyst I - Fraud Detection (Newark, DE) |
Bank Of America |
Newark, DE |
| Fraud Analyst I reviews potential fraudulent accounts for the prevention and detection of Fraud and verifies account activity with customers over the phone. The incumbent will take appropriate action based on transaction characteristics on routine, less complex issues related to Customer accounts. Experience is gained through training and following established procedures and guidelines. The Fraud Analyst has minimal decision making ability which directly affects the customer experience and more... |
| 03-06-10 |
Customer Service Team Manager |
Bank Of America |
Pittsburgh, PA |
| Manages a team of 15-25 customer service associates and responsible for day-to-day supervision of the team. Monitors calls focusing on performance development, call handling statistics and service level adherence. Responsible for performance reviews to assess strengths and development needs providing feedback and opportunities for growth. Coaches, trains and develops associates and may lead other center quality initiatives. Must be customer and associate focused and have the ability to motivate more... |
| 03-05-10 |
Senior Collector (Inward Estates - Newark, DE) |
Bank Of America |
Newark, DE |
| The Senior Collector is an inbound call center representative and responds to customer calls, performs the necessary account maintenance required for deceased cardholders, and works with callers to identify options to satisfy the balance on the account. The Senior Collector will also assist with processing of written correspondence handles extensive research requirements for more complex billing problems and inquiries. Senior Collectors typically have extensive knowledge of the organization, more... |
| 02-26-10 |
Merrill Lynch Direct (MLD) Representative - Pennington, NJ |
Bank Of America |
Pennington, NJ |
| Deliver high quality customer service stressing client focus, product knowledge, and problem resolution. Provide Merrill Lynch Direct clients with accurate account information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made via incoming telephone contact. Effectively resolve client questions and research requests using the Merrill Lynch PCA workstation, order entry programs and the ASAP system. Provide point of call more... |
| 02-24-10 |
ATT CUSTOMER SERVICE REP I |
AT&T |
Harrisburg, PA |
| Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications more... |
| 02-16-10 |
Customer Service Manager |
ShopRunner |
King of Prussia, PA |
| GSI has launched a membership marketing division called ShopRunner. ShopRunner members pay an annual membership fee and are entitled to a certain set of online shopping benefits. Our Go-to-Market strategy involves building strategic partnerships with B2C retailers and working together to upsell our high value member benefits at multiple points of contact between the retailer and their customers. This new division is looking for an experienced and take charge manager to run customer service and more... |
| 02-09-10 |
Bilingual Sr Customer Service Representative |
Bank Of America |
Pittsburgh, PA |
| This position will help to supervise a group of 10-15 bi-lingual (Spanish/English) customer service and collection representatives in a fast-paced mortgage/servicing environment. The work lead will assist in the direct supervision of staff as well as being tasked with identifying operational issues and areas for process improvements. • Provides mortgage related information via telephone interaction and identifying customer needs while effectively servicing customer inquiries. • Provides more... |
| 01-28-10 |
Intake Coordinator - Philadelphia, PA |
UnitedHealth Group |
Philadelphia, PA |
| OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling. By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their more... |
| 12-21-09 |
Call Center Systems Administrator |
Philadelphia Gas Works |
Philadelphia, PA |
| The Philadelphia Gas Works is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to half a million customers. From its rather humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. We provide a wide range of employment opportunities and an excellent benefits package that includes flexible spending more... |
| 12-18-09 |
Vice President of Client Services |
Direct Advantage Marketing/Share Group |
Pittsburgh, PA |
| Share/Direct Advantage Marketing is a market leader in out bound tele-fundraising serving local, national and international non-profits. This firm has three call centers and serves over one hundred clients. The applicant will be hardworking, comfortable with a flexible work schedule and able to work in a fast paced environment. This position will be responsible for managing the Client Services department and overseeing the relationships that have been built with each individual client. In more... |
