| Date |
Title |
Company |
Location |
| 07-31-10 |
Collector I - P/T Getzville, NY |
Bank Of America |
Getzville, NY |
| Compensation Owned Job Description: The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit more... |
| 07-30-10 |
Customer Care Professional - Buffalo, NY |
UnitedHealth Group |
Buffalo, NY |
| The Customer Care Professional is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer service more... |
| 07-24-10 |
Collector I - Getzville, NY |
Bank Of America |
Getzville, NY |
| Compensation Owned Job Description: The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit more... |
| 07-18-10 |
Collector I - Part Time |
Bank Of America |
Getzville, NY |
| The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, more... |
| 07-16-10 |
Asian Initiative Services Specialist - New York, NY |
UnitedHealth Group |
New York, NY |
| Primary Responsibilities: Provide excellent service to walk-in Members Answer inbound call inquiries from Medicare and Commercial Members Using system, answer and resolve issues such as benefits, eligibility, enrollment, claims, and billings courteously and accurately Proactively educate members for enhanced understanding on covered benefits, protocols and procedures Make outbound calls for follow-up on issues received via fax and phone in a timely manner Conduct monthly Medicare more... |
| 07-14-10 |
Call Center Manager |
Whitsons Culinary Group |
Islandia, NY |
| Whitsons Culinary Group is in Search of an experienced Call Center manager to oversee the proper functioning of the operation of the NUKitchen / NULife ordering Program. The chosen candidate will possess strong motivational skills in addition to analytical thinking and managing skills. Must be a hands-on manager able to make sensible decisions and possess excellent customer service skills. Responsibilities will include: • Manage and direct all aspects of incoming and outgoing call center more... |
| 07-13-10 |
Telesales Manager |
Bencin & Associates |
Manhattan, NY |
| Rapidly growing company in the healthcare industry has a new opening for a manager to start and build the outbound sales operation. The manager will oversee 15-20 reps working strictly with warm leads in a B2C setting. Hiring, training, scripting, managing and metrics are key drivers for this position. Compensation includes an $80k+ base salary plus a very strong benefits program. Local candidates only - relocation is not available for this position. Requirements: Must have solid B2C more... |
| 07-13-10 |
Tech, Internet Help Desk I-Multiple Full Time Openings! (305182-798) |
Frontier Communications |
Rochester, NY |
| Job Description: Minimum Educational Requirements College exposure and/or certification/ technical courses Preferred Educational Requirements Associates Degree or higher Job Requirements. Prefer customer service experience handling irate customers. Prefer a minimum of 6 months to 1-year technical support experience. Must have a minimum basic knowledge of internet connectivity on a dial up modem. Prefer basic knowledge of DSL internet connectivity. Must have a minimum basic knowledge of internet more... |
| 07-12-10 |
Customer Care Professional - Kingston, NY |
UnitedHealth Group |
Kingston, NY |
| The Customer Care Professional is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer service more... |
| 07-09-10 |
SENIOR MANAGER-CALL CENTER OPERATIONS |
Stone Search LLC |
New York City, NY |
| Senior Manager – Call Center Operations Our client, a leader in market data research and enterprise data collection, is seeking a Senior Manager/Director level individual for their Call Center Operations to oversee the processes, sales, profitability, production, performance, staffing and quality for their 300+ seat center. Experience in a survey-centric environment is desired. JOB SCOPE: The Senior Manager will provide and/or oversee the following functions to ensure the quality and strength more... |
| 07-08-10 |
Customer Service Representative - Kingston, NY |
UnitedHealth Group |
Kingston, NY |
| The Customer Service Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer more... |
| 06-29-10 |
Call Center Assistant Supervisor |
ICF International |
Plattsburgh, NY |
| Description Marketing Research & Business Processing Group Survey Operations Plattsburgh, New York About ICF International ICF International (NASDAQ:ICFI) partners with government and commercial clients to deliver professional services and technology solutions in the energy and climate change; environment and infrastructure; health, human services, and social programs; and homeland security and defense markets. The firm combines passion for its work with industry expertise and innovative more... |
| 06-27-10 |
Collector I - Part-time |
Bank Of America |
Getzville, NY |
| The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on Home Loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, more... |
| 06-17-10 |
Senior Workforce Management Analyst |
Time Warner Cable |
Buffalo, NY |
| The Time Warner Cable Corporate office currently seeks a Senior Workforce Management Analyst for our Enterprise Customer Care Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Essential Job Functions: • Works directly with Business Measurement Manager to ensure workforce management business objectives are met. • Report, monitor, track and analyze contact center performance. • Evaluates and more... |
| 06-11-10 |
Call Center Vendor Manager |
Bencin & Associates |
New York City, NY |
| National healthcare company has an immediate need for a vendor manager. The manager will be responsible for all aspects of the outsourced call center help desk operations. Base salary $120k plus incentive stock. At this point, only local candidates will be considered. Candidates must be local and must have (1) call center vendor management experience, (2) call center technology background, (3) CRM background and (4) bachelor’s degree. Please reference position Call Center Vendor Manager (54) more... |
