| Date |
Title |
Company |
Location |
| 02-24-10 |
VP Contact Center |
Bencin & Associates |
NYC, NY |
| VP will be responsible for managing and building a blended customer service oriented contact center with over 250 agents. Key focus areas will include training, quality, technology and productivity improvement. Compensation includes base salary of $175k+ and bonus. Local candidates preferred. Candidates must have at least 5 years of contact center management experience in an inbound/outbound environment with a minimum headcount of 100 agents. Please reference position VP Contact Center and more... |
| 02-20-10 |
Clinical Manager - RN Required |
UnitedHealth Group |
Kingston, NY |
| UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. When you work with UnitedHealthcare, what you do matters. It's that simpleâ?¦and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new more... |
| 02-18-10 |
Collector I Part Time Weekends (Getzville New York) |
Bank Of America |
Getzville, NY |
| Compensation Owned Job Description: The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit more... |
| 02-18-10 |
Collector I Part Time Evenings (Getzville, New York) |
Bank Of America |
Getzville, NY |
| Compensation Owned Job Description: The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit more... |
| 02-09-10 |
Operations Manager |
Stream Global Services |
Watertown, NY |
| This position is located in Watertown, NY - approximately 60 mile north of Syracuse Stream Global Services is a premium provider of customer care and business process outsourcing (BPO) services for the brand-driven Fortune 1000. A global firm, with more than 30,000 employees based out of 51 service centers, Stream is a trusted advisor to some of the largest technology, retail, entertainment/media, telecommunications and related companies in the world. Its service programs, including more... |
| 02-06-10 |
Bilingual Personal Care Specialist - New York City, NY |
UnitedHealth Group |
New York, NY |
| AmeriChoice is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you're ready to help make health care work better for more people, you can make a historic impact on the future of health care at AmeriChoice. We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members more... |
| 02-04-10 |
Recovery/Resolution Representative - Trumbull, CT |
UnitedHealth Group |
Bridgeport, CT |
| Ingenix is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If you get excited about the life transforming potential of bringing health care information to the right place, at the right time, to support crucial decisions, welcome to Ingenix. We're one of the largest and fastest growing health information companies and the only organization in our industry with the information, technology more... |
| 01-08-10 |
Claims Representative Associate - Kingston, NY |
UnitedHealth Group |
Kingston, NY |
| UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways more... |
| 01-05-10 |
Remote Agent Customer Service Representatives |
Nespresso USA, Inc |
Long Island, NY |
| Nespresso USA, key player in portioned coffee, seeks Full-Time Customer Service Representatives to work from home after a 6 month period working in our Long Island City office. Nespresso USA is one of the fastest growing operating units of the Nestle Group ' world's leading food & Beverage Company. Responsibilities: Telephone Sales for customers and trade partners. Outbound telemarketing Email customer assistance Customer Relationship management Fluent in Spanish and French is more... |
| 12-18-09 |
Workforce Manager |
Nespresso USA, Inc |
New York, NY |
| Develop a international call volume forecast of over 350,000 calls on a daily, to yearly basis for our Customer Service Center based on real time and historical data in 15 minute increments. Plan and manage monthly schedule for the entire Call Center team. Utilize workforce analytics to monitor and analyze real time and historical data to establish trends. Develop and create business operations reports to reflect results; partner with Club Director to analyze reports to make essential business more... |
| 12-17-09 |
Manager, Knowledge Development & Sharing |
SIRIUS XM Radio |
New York, NY |
| Position Summary: The Manager Knowledge Development & Sharing role is responsible for developing and implementing the overall knowledge management strategy for the SIRIUS XM Listener Care organization. Duties and Responsibilities: Proactively manages the strategy and administration of the Knowledge Base with all stakeholders – internal and external user communities - including ongoing user maintenance processes and procedures are in place and operational Explore emerging opportunities to more... |
| 12-17-09 |
Sr. Manager, Learning & Knowledge Management |
SIRIUS XM Radio |
New York, NY |
| Position Summary: The Senior Manager Learning & Knowledge Management role is responsible for developing and implementing the skills and knowledge strategy for the SIRIUS XM Listener Care organization. Duties and Responsibilities: Lead the development, delivery and ongoing refinement of all training content including policies, standards, documentation and processes to insure Listener Care training meets and exceeds the standards of excellence and consistency at SIRIUS XM Ensure effective more... |
| 12-11-09 |
Customer Service Manager - New York |
Kaplan Test Prep and Admissions |
New York, NY |
| The Customer Service Manager will hire, manage, and coach the customer service team which may include Customer Care Agents, Associate Service Managers, Team Leads, and/or Tech Support Specialists. He/She will be responsible for the overall Kaplan customer experience through the contact center by managing the customer service team and all day-to-day customer service operations. In addition to ensuring an excellent customer experience, the Customer Service Manager will oversee human resources, more... |
