| Date |
Title |
Company |
Location |
| 02-03-12 |
Provider Service Call Representative - Moline - IL |
UnitedHealth Group |
Moline, IL |
| Position Description: The Provider Phone Representative is responsible for answering 60 to 80 incoming calls from customers while ensuring a high level of customer service and maximizing productivity. This is a call center position and you will be required to meet standard production department goals. The provide phone rep will be working in a call center queue answering calls from providers. Primary Responsibilities: Respond to complex customer calls Resolve customer more... |
| 02-02-12 |
Project Management Senior Consultant |
Allstate Insurance Company |
Northbrook, IL |
| Allstate Roadside Services is the second largest publicly traded provider of roadside assistance and associated services in the U.S. marketplace today. Allstate Roadside Services emerged from an acquisition by Allstate Insurance Company of the Partnership Marketing Group (PMG) in 2008, integrating them with Allstate Motor Club, one of the nation's top motor clubs with nearly 50 years of roadside expertise. PMG's 43 year heritage brought a rich portfolio of offerings; such as Signature more... |
| 02-01-12 |
Senior Analyst Forecasting/Planning (94) |
Bencin & Associates |
IL - Chicago |
| Client desires a Senior Analyst Forecasting/Planning to manage call volume and average handle time via forecasting models. To utilize statistical analysis and forecasting techniques. Base: $85-90k plus bonus. No relo offered. Requirements: Must have workforce forecasting/planning experience and a 4-year degree. Please reference position Senior Analyst Forecasting/Planning (94) and email resume to resumes1@rlbencin.com more... |
| 01-26-12 |
Call Center Manager |
MMI |
Chicago, IL |
| Machinery Marketing International (MMI) has an outstanding career opportunity for a Call Center Sales Manager to oversee outbound marketing call center. The ideal candidate will bring a positive attitude, excellent written and verbal communication skills, CRM technical skills, personal drive and the will to achieve personal and company goals. Outstanding career opportunity with strong earning potential. Position Responsibilities include: ยท Manage and train a team of six outbound marketing more... |
| 01-26-12 |
Advanced Customer Support Representative Part-Time |
Afni, Inc |
Bloomington, IL |
| AfniBloomingtonAdvanced Customer Support Representative - Full-TimeA career that matters: live it! At Afni, a nationally recognized provider of innovative customer service, there has never been a better chance to join our team. From the camaraderie you share with your coworkers to our commitment to the continued training and development of our team, we work hard to make you feel like you are part of something special. Our business is constantly evolving as we continue to provide great more... |
| 01-22-12 |
Customer Service Rep Bi-lingual Spanish |
U.S. Cellular |
Bolingbrook, IL |
| This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by more... |
| 01-22-12 |
Manager Workforce Management and Operations |
U.S. Cellular |
Chicago, IL |
| Manage the Centralized Resource Planning, Scheduling, and Telephony operations for all Care Centers. Align all workforce planning programs in the regions and in the RSO to optimize call center productivity. Develop and track workforce utilization metrics for customer service operation activities. Manage workforce planning and integration to optimize customer service productivity in concert with the CCC Directors. Provide guidance and direction on how to improve resource planning more... |
| 01-22-12 |
Customer Service Rep |
U.S. Cellular |
Bolingbrook, IL |
| This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by more... |
| 01-21-12 |
RxAUTH technician |
SXC Health Solutions, Inc. |
Lisle, IL |
| Overview:The RxAUTH Technician is responsible for the programming, set up and maintenance of RxAUTH for all Prior Auth clients. This individual will be responsible for programming all the Prior Auth protocols for current and additional clients and for maintaining any updates to protocols, or procedures in the appropriate systems. The RxAUTH Technician will provide QA feedback to PA RxAUTH Specialist and communicate developmental needs to Clinical Operations Management in conjunction with RxAUTH more... |
| 01-20-12 |
Workforce Planning Forecaster---Customer Service Operations |
U.S. Cellular |
Chicago, IL |
| Validate the call volume forecasting models through statistical analysis and to look for ways to improve our modeling and analysis for Financial Services and Customer Service contact centers. Working on independent predictive models and performing data analysis. This person is viewed as an internal consultant and will be interacting with all levels of management on a regular basis. Support reviews of the call volume forecasting for Customer Service, Financial Services & more... |
| 01-19-12 |
Collections Associate |
AFNI |
Bloomington, IL |
| AfniBloomington, ILCollections AssociateA career that matters: live it!At Afni, a nationally recognized provider of innovative customer service, there has never been a better chance to join our team. From the camaraderie you share with your coworkers to our commitment to the continued training and development of our team, we work hard to make you feel like you are part of something special. As we continue to provide great solutions for our clients, we have been able to grow and create career more... |
| 01-19-12 |
Customer Sales Consultants |
AFNI |
Bloomington, IL |
| AfniBloomington, ILCustomer Sales ConsultantA career that matters: live it!At Afni, a nationally recognized provider of innovative customer service, there has never been a better chance to join our team. From the camaraderie you share with your coworkers to our commitment to the continued training and development of our team, we work hard to make you feel like you are part of something special. As we continue to provide great solutions for our clients, we have been able to grow and create more... |
| 01-19-12 |
Business Process Improvement Manager |
U.S. Cellular |
Chicago, IL |
| The Business Process Improvement Manager is responsible for leading customer operations improvement through business process analysis and technology integration. Master a detailed understanding of both widely held and leading-edge Call Center and Customer Care processes/technologies. Assist in developing and implementing a strategic plan for business improvement, including technology adaptation. Assure improvement projects are in line with Corporate and Communication Center more... |
| 01-18-12 |
Customer Support Supervisor |
SXC Health Solutions, Inc. |
Lisle, IL |
| Overview:SXC Health Solutions Corp. is redefining pharmacy benefit management by providing a broad range of pharmacy spend management solutions and information technology capabilities. Our product offerings and solutions combine a wide range of PBM software applications, application service provider (ASP) processing services, and professional services designed for many of the largest organizations in the pharmaceutical supply chain, such as pharmacy benefit managers, managed care organizations, more... |
| 01-18-12 |
Documentation Specialist, Customer Care |
SXC Health Solutions, Inc. |
Lisle, IL |
| Overview:The individual in this position will be responsible to maintain and update all Customer Care client procedure documents. In addition, they will be responsible to create, maintain and update all Customer Care operational procedure documents and workflows. This position requires and utilizes a high degree of subject matter expertise in Customer Care to establish procedures and guidelines required to assist the Call Center in achieving the most effective delivery of more... |
