| Date |
Title |
Company |
Location |
| 02-03-12 |
NS&S — Sr Customer Service Specialist — Small Business ECOE — SD 2/27/12 |
Bank Of America |
Tempe, AZ |
| Handles complex or escalated calls from customers or internal partners providing seamless delivery of service. Performs routine and complex account maintenance. Handles inquiries from other financial institutions, providing status and updating cases to bring final resolution to posting defects. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations more... |
| 02-02-12 |
Provider Call Services Supervisor - Phoenix, AZ |
UnitedHealth Group |
Phoenix, AZ |
| Position Description: When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make more... |
| 02-01-12 |
Call Center Director (92) |
Bencin & Associates |
AZ - Tucson (Sierra Vista) |
| Client desires a Call Center Director to manage several hundred inbound agents. Salary $80-90k plus bonus. Requirements: Must have call center management experience managing 200+ inbound agents. Please reference position Call Center Director (92) and email resume to resumes1@rlbencin.com more... |
| 02-01-12 |
Call Center Manager (93) |
Bencin & Associates |
AZ - Tucson (Sierra Vista) |
| Client desires a Call Center Manager to manage up to 75 inbound CSRs. Base $50-60k plus $300-$500/month in bounses. Requirements: Must have call center management experience managing 50+ inbound agents. Please reference position Call Center Manager (93) and email resume to resumes1@rlbencin.com more... |
| 02-01-12 |
Claims Analyst II-Commercial Credit Card Claims - Phoenix AZ - Start Date 03.19.2012 |
Bank Of America |
Phoenix, AZ |
| The Claims Analyst II associate will be responsible for initiating, or follow-up on existing large corporation credit card and small business fraud & non-fraud claims. Responsibilities include: Servicing customers through inbound call volume from customers, banking centers, and other business partners for potential disputes with merchants, status updates on existing claims, and general inquiries within the bank's policies and procedures. May debit or credit customer's accounts as appropriate. more... |
| 02-01-12 |
Concierge Team Associate (Chandler, AZ) Spanish Bilingual |
Bank Of America |
Chandler, AZ |
| Responsibilities/Position Summary: The Merrill Edge Concierge Team Associate is responsible for onboarding prospective and existing clients interested in opening new brokerage and banking accounts within the Merrill Edge Advisory Center. Associates provide superior customer service to clients via incoming and outgoing phone calls, email and written communication. Associates assist clients with selecting the appropriate Merrill Lynch account and services to fit their needs while performing more... |
| 01-31-12 |
Provider Phone Representative - Phoenix, AZ |
UnitedHealth Group |
Phoenix, AZ |
| The Provider Phone Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer more... |
| 01-27-12 |
CTM/Grievance QA Analyst |
CVS Caremark |
Scottsdale, AZ |
| The Quality Assurance Analyst, CTM/Grievance will conduct a planned, systematic approach of quality assurance to identify key functional and regulatory weaknesses within the CTM/Grievance department and provide recommendations for efficient and sustainable solutions. The successful candidate will administer a comprehensive quality assurance program to ensure operational efficiency, accuracy and compliance with State and Federal regulatory requirements. This position is responsible for more... |
| 01-26-12 |
Supervisor, Call Center |
American Red Cross |
Tucson, AZ |
| QualificationsBachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required. Minimum three years of proven sales and/or telemarketing supervision experience indicating consistent record of achieving established goals. Includes a minimum of one year preferably in a call center or blood banking environment. Must have Supervisor experience in a call center or experience as a Team Lead Telerecruiter at the American Red Cross. Strong more... |
| 01-25-12 |
Customer Assistance Associate - Collector I - Full Time - Phoenix, AZ |
Bank Of America |
Phoenix, AZ |
| Please note: This position requires the completion of a call center simulator assessment to move forward in our hiring process. Please check your email for updates from our staffing team. Customer Assistance Job Description: As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card and/or Consumer loan customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment more... |
| 01-18-12 |
Customer Support Supervisor |
SXC Health Solutions, Inc. |
Scottsdale, AZ |
| Overview:SXC Health Solutions Corp. is redefining pharmacy benefit management by providing a broad range of pharmacy spend management solutions and information technology capabilities. Our product offerings and solutions combine a wide range of PBM software applications, application service provider (ASP) processing services, and professional services designed for many of the largest organizations in the pharmaceutical supply chain, such as pharmacy benefit managers, managed care organizations, more... |
| 01-17-12 |
Prior Authorization Supervisor |
SXC Health Solutions, Inc. |
Scottsdale, AZ |
| Overview: The Supervisor of Prior Authorization Services is a position that is responsible for the day-to-day operations of a team of Prior Authorization Specialists. This position plans, directs, supervises and helps evaluate workflow and coordinate work activities to achieve service level goals and productivity as required. They recognize and recommend operational improvements and are responsible for the day-to-day application of organizational policies and procedures. more... |
| 01-11-12 |
Senior Traffic/Workforce Representative - Phoenix, AZ |
UnitedHealth Group |
Phoenix, AZ |
| Position Description Positions in this function are responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. Works with site leaders to ensure adequate staff, contingency plans and workflow monitoring. Primary Responsibilities: Scheduling, call volume monitoring and adjusting call flow as required Determining and communicating work schedules, resources for various more... |
| 01-05-12 |
Claims Service Specialist - Yuma (Start Date 4/22/12 |
Allstate Insurance Company |
Yuma, AZ |
| MULTIPLE OPPORTUNITIES AVAILABLE in Yuma, AZ! **Full-time Training and Full-time work** **Shift hours will fall between 6:00 am and 10:00 pm, Days of Operation Sun- Fri including some Holidays** ***The salary for this position starts at $11.35 per hour*** Allstate Insurance Company has an exceptional career opportunity as a Claim Processing Specialist in our Yuma, AZ Express Claim Center. We will have multiple opportunities available for a more... |
| 01-03-12 |
Call Center Director - Tucson |
Afni, Inc |
Tucson, AZ |
| AfniTucson, AZCall Center Director A career that matters: live it! Afni, Inc. is a provider of contact center solutions and receivables management to some of the nation's leading companies. We are seeking a seasoned Call Center Director in Tucson, AZ.Ideal candidate must possess: A minimum of 7-10 years of progressive call center operations-management experience. Exemplary leadership qualities with the strategic vision to effectively manage our rapid growth. Previous history of demonstrating more... |
