| Date |
Title |
Company |
Category |
| 07-31-10 |
Customer Service - Deer Valley |
W.L. Gore |
Customer Service |
| Join Gore & Change: Gore is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Through our product leadership, we've been changing lives and changing industries including fabrics, medical devices, electronics, and manufacturing for more than 50 years. What can you change by joining Gore? Visit our Careers website at http://www.gore.com/change-life to find out. W. L. Gore & Associates, Inc. is looking for a person with a strong commitment to more... |
| 07-29-10 |
Guest Advocate - Phoenix, AZ |
UnitedHealth Group |
Customer Service |
| The role of the Guest Advocate is to build trusted relationships with members across their health care lifecycle. This is done by assisting members with their customer service needs, educating members about management of their health and well being, helping members to maximize health plan benefits and personal health care dollars and owning customer service inquiries through to resolution. Another purpose of this position is to support the mission, vision and values of the more... |
| 07-29-10 |
Physican Advocate - Phoenix, AZ |
UnitedHealth Group |
Customer Service |
| The role of the Physician Advocate is to build trusted relationships with providers across their health care lifecycle. This is done by assisting providers with their customer service needs, educating providers about management of their health and well being, helping providers to maximize health plan benefits and personal health care dollars and owning customer service inquiries through to resolution. Another purpose of this position is to support the mission, vision and more... |
| 07-17-10 |
First Notice of Loss Claims Supervisor |
Bank Of America |
Telesales |
| Supervises a team of 10-20 Sr Claim Support Representatives in a front line claims call center with minimal supervision. Monitors calls focusing on performance development, call handling statistics and service level adherence. Monitor and balance continuously incoming work load in order to ensure work is completed within the SLA's required by the Line of Business. Responsible for performance reviews to assess strengths and development needs providing feedback and opportunities for growth. more... |
| 07-10-10 |
Wealth Management Banking Support - Sr Customer Service Specialist-Tempe |
Bank Of America |
Customer Service |
| Handles complex or escalated calls from customers or internal partners providing seamless delivery of service and administrative requests by answering calls and responding to faxes and emails directed to the call center environment. May involve cross selling or up selling of other financial products by referring customers to the appropriate line of business for those products and services and services not directly supported. May be required to solve problems and investigate/resolve a wide more... |
| 07-03-10 |
Intake Coordinator - Phoenix, AZ |
UnitedHealth Group |
Customer Service |
| The Intake Coordinator is responsible for answering incoming calls from providers and enrollees while ensuring a high level of customer service and maximizing productivity. Responsibilities: Responds to incoming provider and enrollee calls Resolves customer service inquiries which could include: Entering notifications, Providers status of an existing notification and determining if notification is required. Completes notification wizard along with ICD-9 and CPT coding Provides more... |
| 06-30-10 |
Customer Service/Collections Representative - Full Time Evenings |
Bank Of America |
Collections |
| Home Loans & Insurance/Home Retention Specialist : The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency more... |
| 06-29-10 |
Manager-Business Planning & Financial Analysis |
American Express |
Call Center Operations |
| This position champions the application of econometric techniques, analysis tools and business knowledge to develop and implement structural and replicable forecasting models employing formal training and/or advanced business knowledge. Models pertain to long-term and short-term call volume, AHT and shrinkage forecasting across the Global Service Delivery Network including new business, interactive adoption rates, and new technology impacts. This position will provide comprehensive monthly more... |
| 06-24-10 |
Customer Service/ Collections Representative - Part Time Evenings, Tempe AZ |
Bank Of America |
Collections |
| Home Loans & Insurance/Home Retention Specialist: The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency more... |
| 06-05-10 |
Prior Authorization Specialist |
SXC Health Solutions, Inc. |
Customer Service |
| Overview:SXC Health Solutions Corp. is redefining pharmacy benefit management by providing a broad range of pharmacy spend management solutions and information technology capabilities. Our product offerings and solutions combine a wide range of PBM software applications, application service provider (ASP) processing services, and professional services designed for many of the largest organizations in the pharmaceutical supply chain, such as pharmacy benefit managers, managed care organizations, more... |
| 06-04-10 |
Business Analyst - Forecasting and Planning |
American Express |
Call Center Operations |
| American Express has been in business since 1850 and has a tradition of business and financial accomplishments. American Express Corporate Travel seeks individuals who want to use their talents and dedication to help shape the future of an exciting industry - and in so doing, build a career with unequaled potential for growth and rewards. Responsibilities will include: This position champions the application of econometric techniques, analysis tools and business knowledge to develop and more... |
| 05-26-10 |
Counselor-Speclzed Corp Trvl |
American Express |
Customer Service |
| Responsible for providing corporate business travel arrangements for corporate clients, including air, rail, hotel and car for domestic and international reservations around the world. Ability to counsel clients on efficent routes, complicated international itineraries, lowest available fares, exchange rates, travel products and services, while ensuring optimum customer service through the effective use of Galileo, Apollo, Abacus and Sabre computer systems. This means the TC will own the more... |
| 05-21-10 |
Director, Data Channel Management Operations |
Choice Hotels International |
E-Commerce |
| DIRECTOR, DATA CHANNEL MANAGEMENT OPERATIONS Req’d Experience: 4+ years Job Type: Management; Customer Service; Franchise Employee type: Full-Time Manages Others: Yes Description I manage budgets, operations, and customer relations on a global scale IF I CAN YOU CAN TOO! Are you up to it? Do you have the skills to lead multiple teams while running the daily operations of a busy contact center? Are you ready for an exciting opportunity that involves coordinating information flow and more... |
| 05-19-10 |
Service Level Coordinator |
American Express |
Call Center Operations |
| This position will be responsible for scheduling and planning all off phone activities for the Phoenix call center. The Service Level Coordinator will also be responsible for:• Provide real time monitoring using IEX Total view. Responsible for working with local leadership to ensure agents adhere to schedule and service levels are maintained. (using IEX)• Schedule all training and off phone activities. • Quarterly audits of all PTO allotments.• Review intraday reports and more... |
| 05-13-10 |
Workforce Analyst-Planning |
American Express |
Call Center Operations |
| American Express has been in business since 1850 and has a tradition of business and financial accomplishments. American Express Corporate Travel seeks individuals who want to use their talents and dedication to help shape the future of an exciting industry - and in so doing, build a career with unequaled potential for growth and rewards. Responsibilities will include:Proactive partnering with Global Operations & Service Level Management teams to ensure maximum utilization of resources in more... |
