| Date |
Title |
Company |
Category |
| 02-03-12 |
NS&S — Sr Customer Service Specialist — Small Business ECOE — SD 2/27/12 |
Bank Of America |
Customer Service |
| Handles complex or escalated calls from customers or internal partners providing seamless delivery of service. Performs routine and complex account maintenance. Handles inquiries from other financial institutions, providing status and updating cases to bring final resolution to posting defects. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations more... |
| 02-02-12 |
Provider Call Services Supervisor - Phoenix, AZ |
UnitedHealth Group |
Customer Service |
| Position Description: When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make more... |
| 02-01-12 |
Claims Analyst II-Commercial Credit Card Claims - Phoenix AZ - Start Date 03.19.2012 |
Bank Of America |
Collections |
| The Claims Analyst II associate will be responsible for initiating, or follow-up on existing large corporation credit card and small business fraud & non-fraud claims. Responsibilities include: Servicing customers through inbound call volume from customers, banking centers, and other business partners for potential disputes with merchants, status updates on existing claims, and general inquiries within the bank's policies and procedures. May debit or credit customer's accounts as appropriate. more... |
| 02-01-12 |
Concierge Team Associate (Chandler, AZ) Spanish Bilingual |
Bank Of America |
Telesales |
| Responsibilities/Position Summary: The Merrill Edge Concierge Team Associate is responsible for onboarding prospective and existing clients interested in opening new brokerage and banking accounts within the Merrill Edge Advisory Center. Associates provide superior customer service to clients via incoming and outgoing phone calls, email and written communication. Associates assist clients with selecting the appropriate Merrill Lynch account and services to fit their needs while performing more... |
| 01-31-12 |
Provider Phone Representative - Phoenix, AZ |
UnitedHealth Group |
Customer Service |
| The Provider Phone Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer more... |
| 01-27-12 |
CTM/Grievance QA Analyst |
CVS Caremark |
Support Cast |
| The Quality Assurance Analyst, CTM/Grievance will conduct a planned, systematic approach of quality assurance to identify key functional and regulatory weaknesses within the CTM/Grievance department and provide recommendations for efficient and sustainable solutions. The successful candidate will administer a comprehensive quality assurance program to ensure operational efficiency, accuracy and compliance with State and Federal regulatory requirements. This position is responsible for more... |
| 01-25-12 |
Customer Assistance Associate - Collector I - Full Time - Phoenix, AZ |
Bank Of America |
Collections |
| Please note: This position requires the completion of a call center simulator assessment to move forward in our hiring process. Please check your email for updates from our staffing team. Customer Assistance Job Description: As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card and/or Consumer loan customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment more... |
| 01-18-12 |
Customer Support Supervisor |
SXC Health Solutions, Inc. |
Call Center Operations |
| Overview:SXC Health Solutions Corp. is redefining pharmacy benefit management by providing a broad range of pharmacy spend management solutions and information technology capabilities. Our product offerings and solutions combine a wide range of PBM software applications, application service provider (ASP) processing services, and professional services designed for many of the largest organizations in the pharmaceutical supply chain, such as pharmacy benefit managers, managed care organizations, more... |
| 01-17-12 |
Prior Authorization Supervisor |
SXC Health Solutions, Inc. |
Call Center Operations |
| Overview: The Supervisor of Prior Authorization Services is a position that is responsible for the day-to-day operations of a team of Prior Authorization Specialists. This position plans, directs, supervises and helps evaluate workflow and coordinate work activities to achieve service level goals and productivity as required. They recognize and recommend operational improvements and are responsible for the day-to-day application of organizational policies and procedures. more... |
| 01-11-12 |
Senior Traffic/Workforce Representative - Phoenix, AZ |
UnitedHealth Group |
Customer Service |
| Position Description Positions in this function are responsible for all scheduling, call volume monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. Works with site leaders to ensure adequate staff, contingency plans and workflow monitoring. Primary Responsibilities: Scheduling, call volume monitoring and adjusting call flow as required Determining and communicating work schedules, resources for various more... |
| 12-30-11 |
Call Center Sales Agent - BILINGUAL PREFERRED - Gilbert, AZ |
Public Storage |
Telesales |
| Have you ever envisioned yourself as a high performer in one of America's leading corporate call centers? Now is your chance to check out a career opportunity with America's self-storage leader, Public Storage. With over 2000 properties and 35 years of continuing success, Public Storage can offer you a tremendous career opportunity. As a Call Center Sales Agent in our Gilbert, AZ call center, you will be the first contact that our customers have with Public more... |
| 12-30-11 |
Call Center Customer Service Representative - BILINGUAL PREFERRED - Gilbert, AZ |
Public Storage |
Customer Service |
| Have you ever envisioned yourself as a high performer in one of America's leading corporate call centers? Now is your chance to check out a career opportunity with America's self-storage leader, Public Storage. With over 2000 properties and 35 years of continuing success, Public Storage can offer you a tremendous career opportunity. Our national call center is conveniently located in Gilbert, AZ and we are actively recruiting for Call Center Customer Service more... |
| 12-22-11 |
Team Leader- Consumer Travel |
American Express |
Call Center Operations |
| A successful Team Leader within American Express Consumer Travel has a passion for delivering extraordinary service and demonstrated leadership ability to inspire their team to drive outstanding business results. A Travel Team Leader is the Coach to a team of highly skilled and motivated travel counselors who provide leisure travel services to the most affluent American Express Cardmembers. As a coach, the TL will set team and individual performance goals, will use performance metrics and more... |
| 12-21-11 |
Engagement Specialist - Phoenix, AZ |
UnitedHealth Group |
Customer Service |
| Position Description: Engagement Specialists identify, qualify and engage our members into the most appropriate health and wellness programs to meet each member's needs. Position Responsibilities: Effectively engages over the phone via both inbound and outbound, members that either qualify for our programs, or are interested in learning more about the offering Provides quality, consumer focused customer services Accurately documents consumer interaction and appropriately more... |
| 12-02-11 |
Sales Agent - Insurance |
Readyforce |
Account Management |
| Are you exceptional at closing sales? Does the thrill and competition of telesales motivate you? If you have 1-10 years of sales experience and are hungry, driven and enthusiastic to advance your career in sales or the insurance industry, this could be a great fit for you! CLICK HERE TO APPLY Our client is a leader in online auto insurance, selling products across 30 states (and counting). They have recently expanded to the Phoenix, AZ area and are looking to add multiple Sales Agents to their more... |
| 10-31-11 |
Outbound Contact Center |
University of Phoenix |
Call Center Operations |
| Our Outbound Contact Center is looking to add top talent! Apply online at: apollogrpjobs.com The Outbound Contact Center Specialist will make 700-800 calls daily to potential students who have expressed an interest in continuing their education. This position requires the candidate to multi-task, using active listening and professional responses to overcome potential students’ concerns and objections. Using the guideline script, and demonstrating excellent customer service, the candidate will more... |
| 10-19-11 |
Sales Agent |
esurance |
Telesales |
| Esurance is GROWING and currently accepting applications for Sales Agents in Phoenix, Arizona. As a sales agent in our Phoenix office, you’ll have the opportunity to work one-on-one with customers to help meet all of their insurance need. Apply online at www.esurance.jobs Esurance offers you: • Highly competitive salaries • Lucrative monthly sales incentives • Comprehensive benefits package • A diverse workplace • A caring environment where you’re not just a number Requirements If you want to more... |
| 10-07-11 |
Customer Care Professional- Global Credit/Collecti |
American Express |
Collections |
| American Express has been in existence for 160 years servicing its customers with integrity, trust, security, and quality. Today, these attributes still form the foundation of our American Express brand. American Express employees are engaged and have a passion for their work. Our continued success is solely dependent on the talent that we attract to our organization, and the response that our people make to an ever-changing environment. Every new member of our global team has the opportunity more... |
| 10-03-11 |
Inbound Sales Representative (no cold calling) |
Progressive Insurance |
Telesales |
| Inbound Sales Representative (No cold calling!) We're always looking for smart, outgoing people. Come join our family! We are continually ranked as one of Business Week's 'Best Places to Launch a Career.' Start Date: November 14, 2011 Pay Rate: $13.00- $15.00/hour (this is an hourly position...Not Commission) *1 year of sales experience and a thorough understanding of sales techniques REQUIRED (this experience could include direct sales, cross-selling and overcoming objections)* Work more... |
| 09-28-11 |
Quality & Training Manager |
McKesson Corporation |
Call Center Operations |
| Saving lives starts with you. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare. As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers supply, technology and care management solutions to over 26,000 retail and 5,000 health system pharmacies nationwide. Our company includes three segments: Our more... |
| 08-17-11 |
Director- Strategic Planning |
American Express |
Call Center Operations |
| The Director of Strategic Planning develops long range staffing targets and strategic plans for Global Business Travel by identifying internal and external strategic opportunities affecting growth and profitability. This role will have direct reports at the Manager level and will evaluate effectiveness of time series models pertaining to long and short-term client demand forecasts. Key deliverables include Enterprise Staff Plans and Executive Summaries that incorporate staffing gap analysis and more... |
