| Date |
Title |
Company |
Category |
| 02-02-12 |
Project Management Senior Consultant |
Allstate Insurance Company |
Customer Service |
| Allstate Roadside Services is the second largest publicly traded provider of roadside assistance and associated services in the U.S. marketplace today. Allstate Roadside Services emerged from an acquisition by Allstate Insurance Company of the Partnership Marketing Group (PMG) in 2008, integrating them with Allstate Motor Club, one of the nation's top motor clubs with nearly 50 years of roadside expertise. PMG's 43 year heritage brought a rich portfolio of offerings; such as Signature more... |
| 02-01-12 |
Senior Analyst Forecasting/Planning (94) |
Bencin & Associates |
Support Cast |
| Client desires a Senior Analyst Forecasting/Planning to manage call volume and average handle time via forecasting models. To utilize statistical analysis and forecasting techniques. Base: $85-90k plus bonus. No relo offered. Requirements: Must have workforce forecasting/planning experience and a 4-year degree. Please reference position Senior Analyst Forecasting/Planning (94) and email resume to resumes1@rlbencin.com more... |
| 01-26-12 |
Call Center Manager |
MMI |
Call Center Operations |
| Machinery Marketing International (MMI) has an outstanding career opportunity for a Call Center Sales Manager to oversee outbound marketing call center. The ideal candidate will bring a positive attitude, excellent written and verbal communication skills, CRM technical skills, personal drive and the will to achieve personal and company goals. Outstanding career opportunity with strong earning potential. Position Responsibilities include: · Manage and train a team of six outbound marketing more... |
| 01-22-12 |
Customer Service Rep Bi-lingual Spanish |
U.S. Cellular |
Customer Service |
| This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by more... |
| 01-22-12 |
Manager Workforce Management and Operations |
U.S. Cellular |
Call Center Operations |
| Manage the Centralized Resource Planning, Scheduling, and Telephony operations for all Care Centers. Align all workforce planning programs in the regions and in the RSO to optimize call center productivity. Develop and track workforce utilization metrics for customer service operation activities. Manage workforce planning and integration to optimize customer service productivity in concert with the CCC Directors. Provide guidance and direction on how to improve resource planning more... |
| 01-22-12 |
Customer Service Rep |
U.S. Cellular |
Customer Service |
| This position is responsible for delivering superior customer service while handling a large volume of inbound phone calls regarding cellular products and services. While actively listening and connecting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet the customer's true needs. Strives to provide one-call resolution for problems and irregularities identified by more... |
| 01-21-12 |
RxAUTH technician |
SXC Health Solutions, Inc. |
Customer Service |
| Overview:The RxAUTH Technician is responsible for the programming, set up and maintenance of RxAUTH for all Prior Auth clients. This individual will be responsible for programming all the Prior Auth protocols for current and additional clients and for maintaining any updates to protocols, or procedures in the appropriate systems. The RxAUTH Technician will provide QA feedback to PA RxAUTH Specialist and communicate developmental needs to Clinical Operations Management in conjunction with RxAUTH more... |
| 01-20-12 |
Workforce Planning Forecaster---Customer Service Operations |
U.S. Cellular |
Customer Service |
| Validate the call volume forecasting models through statistical analysis and to look for ways to improve our modeling and analysis for Financial Services and Customer Service contact centers. Working on independent predictive models and performing data analysis. This person is viewed as an internal consultant and will be interacting with all levels of management on a regular basis. Support reviews of the call volume forecasting for Customer Service, Financial Services & more... |
| 01-19-12 |
Business Process Improvement Manager |
U.S. Cellular |
Call Center Operations |
| The Business Process Improvement Manager is responsible for leading customer operations improvement through business process analysis and technology integration. Master a detailed understanding of both widely held and leading-edge Call Center and Customer Care processes/technologies. Assist in developing and implementing a strategic plan for business improvement, including technology adaptation. Assure improvement projects are in line with Corporate and Communication Center more... |
| 01-18-12 |
Customer Support Supervisor |
SXC Health Solutions, Inc. |
Call Center Operations |
| Overview:SXC Health Solutions Corp. is redefining pharmacy benefit management by providing a broad range of pharmacy spend management solutions and information technology capabilities. Our product offerings and solutions combine a wide range of PBM software applications, application service provider (ASP) processing services, and professional services designed for many of the largest organizations in the pharmaceutical supply chain, such as pharmacy benefit managers, managed care organizations, more... |
| 01-18-12 |
Documentation Specialist, Customer Care |
SXC Health Solutions, Inc. |
Customer Service |
| Overview:The individual in this position will be responsible to maintain and update all Customer Care client procedure documents. In addition, they will be responsible to create, maintain and update all Customer Care operational procedure documents and workflows. This position requires and utilizes a high degree of subject matter expertise in Customer Care to establish procedures and guidelines required to assist the Call Center in achieving the most effective delivery of more... |
| 01-18-12 |
Clinical Pharmacist - RxAUTH |
SXC Health Solutions, Inc. |
Customer Service |
| Overview:Responsible for supporting RxAUTH clinical operations team in all implementations and other related RxAUTH tasks. This role will provide daily operational support to the RxAUTH clinical operations team and will serve as a clinical resource for both internal and external SXC customers in regards to RxAUTH and related applications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are more... |
| 01-18-12 |
Manager, Prior Authorization Pharmacist |
SXC Health Solutions, Inc. |
Call Center Operations |
| Overview:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Clinical Supervisor of Prior Authorization is a position that is responsible for the day-to-day operations of a team of Prior Authorization Pharmacists. This more... |
| 01-18-12 |
Quality Advocate |
U.S. Cellular |
Customer Service |
| The Quality Advocate plays a critical role in supporting center efforts that build and promote understanding of the customer experience in U.S. Cellular? customer care centers. Acting as a consultant to front-line leaders the QA advocate provides support through analysis, reporting and education to identify trends in customer and team behavioral movement. Ensuring that customer service leaders are clear on the objectives of the Quality Program at U.S. Cellular? and how the program links more... |
| 01-18-12 |
Customer Service Data & Reporting Analyst |
U.S. Cellular |
Customer Service |
| The CSO Data Analyst will work with call center related data ranging from: Key Performance Indicators (KPIs), call volume, staffing, average handle time, associate schedules, creating staffing plans, assessing staffing gaps, analyzing staffing variances, providing suggestions to achieve service levels, and other call intelligence reports. This role is responsible for reviewing these data sets and proactively looking for trends in the data that could lead to: process improvements, more... |
| 01-18-12 |
Marketing Representative |
Oberweis Dairy |
Customer Service |
| The Oberweis Marketing Department is seeking sales and service minded individuals responsible for initiating and successfully closing sales opportunities, while meeting our high standards of customer satisfaction. Successful candidates will have a strong record of successful product sales and customer support. They will be energetic, personable, professional and possess excellent written and verbal communication skills. They will aspire to leadership roles within the organization and will be more... |
| 01-18-12 |
Voice Architect |
Allstate Insurance Company |
Customer Service |
| The Voice architect will provide a stable, predictable, and scalable environment for the delivery of computing solutions for the Allstate Insurance Company. This role includes providing leadership and project level management oversight in the planning, evaluation, design, development, implementation, operation, and control of large, complex Voice Technology solutions ranging from Infrastructure technologies that support Voice capabilities through applications that provide functionality more... |
| 01-18-12 |
Customer Care Professional - Schaumburg, IL |
UnitedHealth Group |
Customer Service |
| Position Description: Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. Manages the referrals process, processes more... |
| 01-17-12 |
Project Manager - Customer Service Operations |
U.S. Cellular |
Call Center Operations |
| Leads intermediate sized project teams and may occasionally act as sub-team lead for large projects or enterprise programs. Ensures timely and accurate completion of assigned duties and responsibilities of the team members to meet the project and executive leaderships' expectations. Leads and/or participates in managing project integration, scope, time, costs and quality and communicates the status, risk and issues associated with each to the correct level(s) within the project structure more... |
| 01-17-12 |
Senior Customer Service Representative - Lisle, IL |
UnitedHealth Group |
Customer Service |
| Position Description: The position acts in a member and provider relations capacity through answering incoming phone lines, providing members and providers with basic benefit plan information and prior-authorization requirements to assist providers and members in accessing the Complex Medical Condition Network and/or receiving Clinical Education. Primary Responsibilities: Triages calls from incoming clinical lines to assure that the appropriate services and information are more... |
| 01-11-12 |
Inside Sales Exec-Insurance Brokerage Call Center |
Accuquote |
Account Management |
| ABOUT US: AccuQuote (www.accuquote.com), a recognized leader in the rapidly evolving online insurance marketplace, continues to experience significant growth as more consumers shop online. We are the rare combination of a Chicago-based company that is a leader in an industry that is being radically redefined by the Internet. Best of all, we are poised to take advantage of these changes by accelerating innovation and increasing our leadership position. If you have the desire to be part of our more... |
| 01-09-12 |
Entry Level - Sales Representatives - Woodridge - 2nd Shift - (Start Date - 03/02/2012) |
Allstate Insurance Company |
Customer Service |
| Allstate Insurance Company is currently hiring ENTRY - LEVEL Sales representatives to work in our Call Center in Woodridge, IL (Start Date ? 03/02/2012). The entry-level Direct Sales Specialist is a licensed sales representative and is responsible for initiating and successfully closing sales opportunities and supporting marketing campaigns. Contacts are made through inbound and limited outbound calls in a way that enables the contact center to meet its customer more... |
| 01-04-12 |
Research and Response Team Specialist |
Allstate Insurance Company |
Customer Service |
| Position Title: Research and Response Team Specialist Department: Contact Center Scope of Job: To investigate and respond to requests from agents, customers and call center representatives via email, phone, and AWD. Support the Contact Center phone teams with escalated calls and serve as a resource for questions. Serve as Subject Matter Experts (SME) when necessary on Contact Center projects and initiatives. Will become experienced more... |
| 12-15-11 |
Enrollment Support Representative |
Pearson Education |
Customer Service |
| COMPANY OVERVIEW Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning. Pearson, the world's leading learning company, has global-reach and market leading more... |
| 12-09-11 |
Human Resource Internship |
Allstate Insurance Company |
Customer Service |
| The Human Resource Intern will work with the Allstate HR Infrastructure team to assist in the development of the Allstate Call Center as well as project work for Process Simplification and Improvements. The intern will assist in the alignment of HR Centers of Expertise and other business partners (i.e. Benefits Design and Planning, Compensation, Workforce Measurement, Talent Acquisition, Client Partnership, Talent, Learning and Effectiveness, and the Allstate Technology more... |
| 11-23-11 |
Service Provider Management Specialist |
NAVTEQ/Nokia Location and Commerce |
Account Management |
| NAVTEQ is the leading global provider of maps, traffic and places data enabling navigation, location-based services and mobile advertising around the world. Our robust and accurate content enables intelligent location applications which support navigation for in-vehicle systems, portable and wireless devices, as well as mapping solutions available via the internet or downloaded to a mobile device. Developers, advertisers and customers seeking government and business solutions also rely on more... |
| 11-16-11 |
Call Center/Customer Service Rep. |
American Society for Clinical Pathology |
Call Center Operations |
| JOB SUMMARY: The CSR staff of the ASCP Customer Service Department is responsible for ensuring timely and accurate information to callers (constituents, customers) regarding membership, certification, continuing education programs, teleconferences, subscriptions and press publications. This is a full-time position at our DOWNTOWN CHICAGO office. ASCP is a medical non-profit association, and encourages all qualified applicants to apply. ASCP considers applicants for all positions - without more... |
| 09-19-11 |
Customer Service Representative |
Wabtec Corporation |
Call Center Operations |
| CUSTOMER SERVICE REPRESENTATIVE Wabtec/Wabtec Global Services is one of the largest suppliers in the global rail and transit industries. We are proud of our heritage as an innovator of advanced products and services as well as our use of cutting-edge technologies, lean manufacturing methods and strategic product planning in state-of-the-art workplaces to support our customers' needs. We have an exciting opportunity for an experienced, professional candidate for the position of Customer Service more... |
| 08-31-11 |
Education Representative |
TTC Marketing Solutions |
Telesales |
| Education Reps/Outbound Call Center TTC Marketing Solutions invites you to join our team. Due to expansion, we’re opening a second location near the Cumberland “Blue Line”/Kennedy expressway. TTC Marketing Solutions offers these benefits: *27(twenty seven) years of business success *Fun, motivating work environment *Convenient Location *Advancement Opportunities/Promotions Outbound Representatives perform lead generation, following up with candidates that Expressed an interest in continuing more... |
| 08-31-11 |
Managers/Supervisors/Leads |
TTC Marketing Solutions |
Call Center Operations |
| Call Center Managers, Supervisors and Leads JOIN OUR GROWING COMPANY Due to expansion, we are hiring for leadership roles at our current location (Harlem and Irving) and new location(Cumberland and Bryn Mawr). TTC Marketing Solutions celebrates (27)twenty seven years of business success,as we continue to grow. Responsibilities include overseeing, communicating, training, coaching and motivating Our team to PEAK performance. Our leaders work with our team to EXCEED sales goals. Responsible more... |
| 08-15-11 |
Customer Service Representative |
Wabtec Corporation |
Customer Service |
| Wabtec Corporation is one of the largest suppliers in the global rail and transit industries. We are proud of our heritage as an innovator of advanced products and services as well as our use of cutting-edge technologies, lean manufacturing methods and strategic product planning in state-of-the-art workplaces to support our customers' needs. We have an exciting opportunity for an experienced, professional, self directed candidate for the position of Customer Service Representative.This position more... |
