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Atlanta Georgia Jobs
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27 jobs in Atlanta Georgia.
| Date |
Title |
Company |
Category |
| 01-30-12 |
Senior Product Support Analyst â?? Atlanta, GA |
UnitedHealth Group |
Customer Service |
| Primary Responsibilities: Research and resolved advanced level issues that extend beyond Support Level 1 Representative knowledge Provide mentoring and coaching assistance to increase Support Level 1 team members� business acumen as it relates to CareMedic products and general industry knowledge Review departmental/team reports to ensure incidents and work orders are resolved in an expeditious manner so as not to adversely impact customer satisfaction and departmental goals Provide more... |
| 01-28-12 |
Customer Assistance Associate - Collector I - Full Time - Kennesaw, GA 03/05/12 |
Bank Of America |
Collections |
| Please note: This position requires the completion of a call center simulator assessment to move forward in our hiring process. Please check your email for updates from our staffing team. Customer Assistance Job Description: As a Bank of America Collector you would be responsible for assisting Bank of America Credit Card and/or Consumer loan customers who are experiencing financial stress. As an entry level associate, you will be working with our customers in making the appropriate payment more... |
| 01-19-12 |
Product Support Analyst - Atlanta, GA |
UnitedHealth Group |
Customer Service |
| Position Responsibilities: Answer incoming calls in a polite and courteous manner. Document all calls and customer interaction using CMS/OnContact application. Provide customers with advanced level technical support for Caremedic software products and services. Assist customers with resolving all reported software/user issues. Answer e-mail and faxes, write up support tickets for enhancements and edit request as needed in a comprehensive, factually sound and timely manner. Provide timely more... |
| 01-10-12 |
Manager 1, Workforce Management - Miramar |
Comcast Central Division |
Call Center Operations |
| Tasks:- Oversees and maintains the Workforce Management (WFM) Platformutilized for forecasting, scheduling, tracking, monitoring, andreporting the daily/monthly call center statistics. For example: callcenter volumes, full time employees, schedule adherence, and servicelevel achievement.- Manages the Workforce Management staff in the various workforcemanagement activities of forecasting, scheduling, capacity planning,monitoring queues and volumes, and approving off phone activities.- Conducts more... |
| 01-10-12 |
Manager 1, Workforce Management - Coastal |
Comcast Central Division |
Call Center Operations |
| Tasks:- Oversees and maintains the Workforce Management (WFM) Platformutilized for forecasting, scheduling, tracking, monitoring, andreporting the daily/monthly call center statistics. For example: callcenter volumes, full time employees, schedule adherence, and servicelevel achievement.- Manages the Workforce Management staff in the various workforcemanagement activities of forecasting, scheduling, capacity planning,monitoring queues and volumes, and approving off phone activities.- Conducts more... |
| 01-10-12 |
Manager 1, Workforce Management - Northpoint |
Comcast Central Division |
Call Center Operations |
| Manager 1, Workforce Management -Regional Workforce Ops Manager - Northpoint Tasks:- Oversees and maintains the Workforce Management (WFM) Platformutilized for forecasting, scheduling, tracking, monitoring, andreporting the daily/monthly call center statistics. For example: callcenter volumes, full time employees, schedule adherence, and servicelevel achievement.- Manages the Workforce Management staff in the various workforcemanagement activities of forecasting, scheduling, capacity more... |
| 01-10-12 |
Manager 1, Workforce Management - Jacksonville |
Comcast Central Division |
Call Center Operations |
| Manager 1, Workforce Management - Regional Workforce Ops Manager- Jacksonville Tasks:- Oversees and maintains the Workforce Management (WFM) Platformutilized for forecasting, scheduling, tracking, monitoring, andreporting the daily/monthly call center statistics. For example: callcenter volumes, full time employees, schedule adherence, and servicelevel achievement.- Manages the Workforce Management staff in the various workforcemanagement activities of forecasting, scheduling, capacity more... |
| 12-22-11 |
Risk Operations Team Manager - Customer Assistance (Kennesaw, GA) |
Bank Of America |
Collections |
| Responsible for day-today managing of approximately 17 associates in a call center environment. Develop and monitor progress of associates through going training and coaching so associates can ultimately achieve the performance expectations of department. Monitor volumes and staffing levels to ensure service levels are met. The manager will be accountable for associate satisfaction, successful management of productivity and efficiency levels as outlined for the department. The manager is also more... |
| 12-14-11 |
Sr. Manager Short Term Forecasting |
Comcast Central Division |
Call Center Operations |
| SummaryResponsible for analyzing and administering operational performance in the call centers utilizing workforce management systems to ensure optimum productivity and results. Contribute to consistently achieving service level goals by efficient headcount management. Administer workforce mangement system including, but not limited to, assuring data integrity, updating the data bases supported. Responsible for managing call routing in a multi-site environment to ensure an efficient more... |
| 12-14-11 |
Supervisor 1, Workforce Management - Supervisor Re |
Comcast Central Division |
Call Center Operations |
| Supervisor 1, Workforce Management - Supervisor Real Time Analysis Tasks:- Supervises the Workforce unit to ensure effective and efficientoperations.- Directs the development and implementation of short or long termvolume/staffing forecasting models for inbound and outbound lines ofbusiness unit.- Oversees the timely analysis of work volume and the effectiveadministration of daily workflow to achieve service level and processingobjectives.- Gathers and maintains historical data, developing more... |
| 12-14-11 |
Coordinator 3, Workforce Scheduling - |
Comcast |
Call Center Operations |
| Tasks:- Monitors workforce activities and call center performance and identifyactions to take in order to assure service level goals are met.Enforces staff adherence to work schedules. Generates and deliversadherence/compliance reports to the management team.- Compares call forecasts with actual results to examine variances,proactively identify scheduling gaps and offer solutions to close them.Provides performance analysis to ensure accurate, timely reporting tosupport business processes, more... |
| 12-14-11 |
Coordinator 2, Workforce Scheduling - Real Time An |
Comcast Central Division |
Call Center Operations |
| Coordinator 2, Workforce Scheduling - Real Time Analyst Tasks:- Maintains and updates our workforce management systems with dailyexceptions. Ensures the accuracy and timeliness of data by workingtime-off, schedule changes, and other types of requests.- Captures and organizes contact volumes and distribution trends(intraday, seasonal, peak periods). Creates forecasts of call volume andhandle times based on history and projected business changes, andassociated staffing requirements.- Documents more... |
| 12-13-11 |
Analyst 3, Forecasting & Analysis - Long Term Capa |
Comcast Central Division |
Call Center Operations |
| Analyst 3, Forecasting & Analysis - Long Term Capacity Planner Tasks:- Assists managers in the identification, prioritization, planningdevelopment, coordination, support, and execution of high impact(immediate and long-term) improvement plans for effective andsustainable cost savings.- Researches and analyzes diversified data to draw valid conclusions.Evaluates and implements new methods and techniques for operationalimprovement.- Leads projects that will enable their division to continually more... |
| 12-13-11 |
Analyst 3, Forecasting & Analysis - Short Term For |
Central Division |
Call Center Operations |
| Analyst 3, Forecasting & Analysis - Short Term Forecast Analyst Tasks:- Assists managers in the identification, prioritization, planningdevelopment, coordination, support, and execution of high impact(immediate and long-term) improvement plans for effective andsustainable cost savings.- Researches and analyzes diversified data to draw valid conclusions.Evaluates and implements new methods and techniques for operationalimprovement.- Leads projects that will enable their division to continually more... |
| 12-13-11 |
Coordinator 3, Workforce Scheduling - Real Time An |
Comcast Central Division |
Call Center Operations |
| Coordinator 3, Workforce Scheduling - Real Time Analyst Tasks:- Monitors workforce activities and call center performance and identifyactions to take in order to assure service level goals are met.Enforces staff adherence to work schedules. Generates and deliversadherence/compliance reports to the management team.- Compares call forecasts with actual results to examine variances,proactively identify scheduling gaps and offer solutions to close them.Provides performance analysis to ensure more... |
| 12-13-11 |
Project Manager 2, Project Management -Aspect Work |
Comcast Central Division |
Call Center Operations |
| Project Manager 2, Project Management -Aspect Workforce Management Tasks:- Manages all assigned projects to completion, ensuring on-timedelivery, meeting of budgetary demands, and maintenance of overallproject ownership.- Uses formal processes and tools to manage resources, budgets, risks,and changes.- Identifies project scope and objectives. Manages a cross-functionalteam including third party vendors and other resources; coordinatesactivities to achieve goals.- Develops, maintains, and more... |
| 12-13-11 |
Analyst 1, Forecasting & Analysis - Exception and |
Comcast Central Division |
Call Center Operations |
| Analyst 1, Forecasting & Analysis - Exception and Optimizer Analyst Tasks:- Maintains monthly location based customer service productivity,quality, and sales performance goals, reports, and tracks performanceagainst goals.- Monitors call volume arrival patterns, additives and multiplicitiesseasonality, contact rates, and applies various forecast models(non-stationary, trend lines, correlation analysis).- Advises management regarding schedule change requests. Enforcesschedule compliance and more... |
| 12-13-11 |
Supervisor 1, Workforce Management - Schedule Exce |
Comcast Central Division |
Call Center Operations |
| Supervisor 1, Workforce Management - Schedule Exception & Optimizer Supervisor Tasks:- Supervises the Workforce unit to ensure effective and efficientoperations.- Directs the development and implementation of short or long termvolume/staffing forecasting models for inbound and outbound lines ofbusiness unit.- Oversees the timely analysis of work volume and the effectiveadministration of daily workflow to achieve service level and processingobjectives.- Gathers and maintains historical data, more... |
| 12-13-11 |
Coordinator 2, Workforce Scheduling - Real Time An |
Comcast Central Division |
Call Center Operations |
| Tasks:- Maintains and updates our workforce management systems with dailyexceptions. Ensures the accuracy and timeliness of data by workingtime-off, schedule changes, and other types of requests.- Captures and organizes contact volumes and distribution trends(intraday, seasonal, peak periods). Creates forecasts of call volume andhandle times based on history and projected business changes, andassociated staffing requirements.- Documents requests for hardship time off or temporary more... |
| 12-13-11 |
Manager 1, Workforce Mgmt -Workforce Management - |
Comcast Central Division |
Call Center Operations |
| Tasks:- Oversees and maintains the Workforce Management (WFM) Platformutilized for forecasting, scheduling, tracking, monitoring, andreporting the daily/monthly call center statistics. For example: callcenter volumes, full time employees, schedule adherence, and servicelevel achievement.- Manages the Workforce Management staff in the various workforcemanagement activities of forecasting, scheduling, capacity planning,monitoring queues and volumes, and approving off phone activities.- Conducts more... |
| 12-10-11 |
2nd shift Call Center Clinical Administrative Coordinator - Atlanta, GA |
UnitedHealth Group |
Customer Service |
| Position Description: Positions in this function includes those responsible for initial triage of members, administrative intake of members or managing the admission/discharge information post-notification, working with hospitals and the clinical team. This is a call center position and you will be taking 50 to 70 incoming calls on a daily basis. Primary Responsibilities: Managing incoming calls Managing requests for services from providers/members Providing information on more... |
| 11-23-11 |
Project Manager 2, Project Management - Aspect |
Comcast Central Division |
Call Center Operations |
| Tasks:- Manages all assigned projects to completion, ensuring on-timedelivery, meeting of budgetary demands, and maintenance of overallproject ownership.- Uses formal processes and tools to manage resources, budgets, risks,and changes.- Identifies project scope and objectives. Manages a cross-functionalteam including third party vendors and other resources; coordinatesactivities to achieve goals.- Develops, maintains, and manages detailed project plans, action itemregisters, and major milestone more... |
| 10-28-11 |
Sr. Manager Short Term Forecasting |
Comcast |
Call Center Operations |
| SummaryResponsible for analyzing and administering operational performance in the call centers utilizing workforce management systems to ensure optimum productivity and results. Contribute to consistently achieving service level goals by efficient headcount management. Administer workforce mangement system including, but not limited to, assuring data integrity, updating the data bases supported. Responsible for managing call routing in a multi-site environment to ensure an efficient more... |
| 10-25-11 |
Supervisor 1, Workforce Management |
Comcast |
Call Center Operations |
| Tasks:- Supervises the Workforce unit to ensure effective and efficientoperations.- Directs the development and implementation of short or long termvolume/staffing forecasting models for inbound and outbound lines ofbusiness unit.- Oversees the timely analysis of work volume and the effectiveadministration of daily workflow to achieve service level and processingobjectives.- Gathers and maintains historical data, developing statistical modelsand producing volume/staffing forecasts to determine more... |
| 10-18-11 |
Manager 1, Workforce Mgmt |
Comcast West Division |
Call Center Operations |
| West Division Tasks:- Oversees and maintains the Workforce Management (WFM) Platformutilized for forecasting, scheduling, tracking, monitoring, andreporting the daily/monthly call center statistics. For example: callcenter volumes, full time employees, schedule adherence, and servicelevel achievement.- Manages the Workforce Management staff in the various workforcemanagement activities of forecasting, scheduling, capacity planning,monitoring queues and volumes, and approving off phone more... |
| 08-30-11 |
Contact Center Supervisor |
Alere |
Call Center Operations |
| There is no greater satisfaction than having a hand in someone getting and staying well. At Alere, that is our job – all day, every day. From wellness to case management, our leading-edge products and services are designed to improve healthcare decisions and increase the efficiency and effectiveness of care, ultimately leading to improved outcomes and reduced costs. The Contact Center Supervisor is responsible for coordinating and managing the designated staff within the Health Services area. more... |
| 08-23-11 |
Call Center Manager |
MDnetSolutions |
Call Center Operations |
| MDnetSolutions, a leading provider of customized & scalable business solutions to health care organizations is seeking a Call Center Manager to be located in our Roswell office. We're looking for a unique individual with talents in managing a medical/health care call center to join our call center team. Candidates must demonstrate the ability to manage a team of call center representatives directly and directing their activities for the achievement of call center targets and goals. They must more... |
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